Rosemarie Price

Developed and updated security policies and procedures, executed technical audits, and identified security risks with recommended mitigation strategies while organizing company-wide security awareness training.

Led end-to-end ERP projects, customized Sage Accpac and add-on modules to client needs, and delivered process review enhancements to maximize client deliverables.

Managed strategic appointment bookings, provided customer service support, and prepared status reports for management and clients to ensure service delivery and operational transparency.

Conducted cross-departmental risk assessments and ensured compliance with user roles and IT risk controls during a contract engagement.

Performed call centre surveys, data collection, troubleshooting, and customer support to improve service delivery and data quality.

Conducted product demonstrations and training, performed formal software testing and use case analysis, and provided post-implementation support to resolve operational issues.

Maintained CRM client records, improved processes to enhance efficiency, and drove a 25% improvement in customer satisfaction through responsive client service and process enhancements.

Coordinated tests of IT controls and business processes, evaluated system efficiency, and delivered IT security audit reports with management recommendations.

Implemented system recovery procedures, updated cybersecurity protocols and training, and updated security software to mitigate database threats.

Established and managed security profiles for major applications, developed business continuity and disaster recovery procedures, and led risk-aligned process upgrades.

Served as primary client contact for Sage Accpac solutions, collaborated on customizations, conducted client reviews, and identified upsell opportunities to drive revenue.

Collected and analyzed digital evidence using forensic tools, recovered deleted files, and preserved digital artifacts to support investigations.

Completed an Incident Response certification focused on incident handling and response best practices.

Completed a certificate in exposure management for cybersecurity risk assessment and attack path remediation.

Completed the Sage 300 Financial & Distribution certification package to support ERP implementation and customization.

Earned a Master of Business Administration with focus on business management and leadership.

Completed a diploma program in Cyber Security covering defensive controls and security fundamentals.

Completed coursework on network security and database vulnerabilities as part of professional development.

Completed courses on cybersecurity compliance frameworks and system administration for secure operations.

Completed anti-money laundering training covering AML policies and detection techniques.

Achieved CRISC certification demonstrating expertise in IT risk management and control.

Completed a Master's program in Information Security focused on information assurance and cyber defence.

Completed an advanced investigative interview certificate emphasizing investigative interviewing techniques.

Completed training in computer forensics and enterprise investigations covering evidence collection and analysis.