JM
Open to opportunities

Jessica Marquez

@jessicamarquez

Detail-oriented dental assistant with strong customer service skills.

United States
Message

What I'm looking for

I am looking for a role that values patient care and offers opportunities for growth.

As a dedicated dental assistant with experience in both patient care and administrative support, I pride myself on my ability to communicate effectively and build relationships with patients and colleagues alike. My journey began with a CDA certification, which laid the foundation for my career in the dental field. Over the years, I have honed my skills in various roles, from providing direct patient care to managing front desk responsibilities.

At Fresh Dental Care, I excelled in scheduling appointments, verifying insurance, and maintaining patient records with precision. My attention to detail and commitment to patient confidentiality ensured that all operations ran smoothly. Currently, as a Customer Service Representative at Cigna Healthspring, I leverage my experience to assist healthcare providers while adhering to HIPAA regulations. I am passionate about delivering exceptional service and continuously improving my skills in the healthcare industry.

Experience

Work history, roles, and key accomplishments

CH
Current

CS Representative

Cigna Healthspring

Oct 2023 - Present (1 year 9 months)

Promptly answers inbound calls from providers, providing support and assistance to various inquiries. Demonstrates the ability to handle multiple tasks simultaneously while navigating multiple software systems and complies with HIPAA / PHI regulations.

FC

Front Desk/Insurance Verification

Fresh Dental Care

Mar 2019 - Present (6 years 4 months)

Greeted and prepared patients for dental examination, scheduled and confirmed patient appointments, and followed up on no shows and cancellations. Verified patients’ insurance via internet, telephone and fax, and created excel spreadsheets to record and track patients’ insurance.

Education

Degrees, certifications, and relevant coursework

HS

High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and personal skills during this period.

HA

Houston Dental Assistant Academy

CDA Certification, Dental Assisting

Obtained CDA Certification as a Dental Assistant. Completed comprehensive training in dental assisting procedures and patient care.

Tech stack

Software and tools used professionally

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Jessica Marquez - CS Representative - Cigna Healthspring | Himalayas