Jessica Marquez
@jessicamarquez
Detail-oriented dental assistant with strong customer service skills.
What I'm looking for
As a dedicated dental assistant with experience in both patient care and administrative support, I pride myself on my ability to communicate effectively and build relationships with patients and colleagues alike. My journey began with a CDA certification, which laid the foundation for my career in the dental field. Over the years, I have honed my skills in various roles, from providing direct patient care to managing front desk responsibilities.
At Fresh Dental Care, I excelled in scheduling appointments, verifying insurance, and maintaining patient records with precision. My attention to detail and commitment to patient confidentiality ensured that all operations ran smoothly. Currently, as a Customer Service Representative at Cigna Healthspring, I leverage my experience to assist healthcare providers while adhering to HIPAA regulations. I am passionate about delivering exceptional service and continuously improving my skills in the healthcare industry.
Experience
Work history, roles, and key accomplishments
CS Representative
Cigna Healthspring
Oct 2023 - Present (1 year 9 months)
Promptly answers inbound calls from providers, providing support and assistance to various inquiries. Demonstrates the ability to handle multiple tasks simultaneously while navigating multiple software systems and complies with HIPAA / PHI regulations.
Front Desk/Insurance Verification
Fresh Dental Care
Mar 2019 - Present (6 years 4 months)
Greeted and prepared patients for dental examination, scheduled and confirmed patient appointments, and followed up on no shows and cancellations. Verified patients’ insurance via internet, telephone and fax, and created excel spreadsheets to record and track patients’ insurance.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and personal skills during this period.
Houston Dental Assistant Academy
CDA Certification, Dental Assisting
Obtained CDA Certification as a Dental Assistant. Completed comprehensive training in dental assisting procedures and patient care.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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