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Eric Macalik

@ericmacalik

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I’m a Senior LLM Quality Analyst who fact-checks and optimizes multimodal AI output for measurable accuracy gains.

United States

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What I'm looking for

I’m looking for a role where I can audit and improve LLM quality end-to-end—fact-checking, prompt refinement, and rubric clarity—while partnering with trainers and stakeholders in a fast, analytical, feedback-driven environment.

I’m a quality-focused LLM professional with 3+ years training and auditing LLM output across writing, audio, and video modalities. I bring a strong fact-checking mindset and a habit of tightening language so deliverables stay accurate, clear, and rubric-aligned.

As a Senior LLM Quality Analyst / Auditor at Anuttacon, I was quickly promoted to lead special projects based on consistently high quality ratings. I fact-check and proofread LLM output and training data for a 200+ member team, provide targeted feedback, and spot systemic failure patterns to improve overall performance.

At Invisible Technologies, I moved from LLM Quality Analyst to Group Lead QA within two months, managing 10 QAs for 50 AI Trainers. I maintained a 4.92/5 QA score in an asynchronous environment and reduced guideline ambiguity—speeding turnaround and increasing trainer accuracy by 40%—including on the Interactive Webpages campaign.

Across my work as an Advanced AI Data Trainer (Level 1–3), I helped reduce hallucinations by 28% by delivering structured, well-researched completions and surfacing rubric gaps early. I’m equally comfortable with prompt engineering, data annotation, and deep research workflows—plus building SOPs and clear documentation that teams can follow confidently.

Experience

Work history, roles, and key accomplishments

Current

Senior LLM Quality Analyst

Current

Anuttacon

Aug 2025 - Present (9 months)

Quickly promoted from LLM Quality Analyst to Auditor for special projects based on consistently high performance ratings. Fact-checked and proofread LLM output and training data for a 200+ member team, providing feedback to ensure guideline-aligned deliverables and identifying systemic failure patterns through analysis and prompt engineering.

Proofreading Data Analysis Reporting Prompt Engineering

Group Lead QA & AI Trainer

Invisible Technologies

Jan 2024 - Jul 2025 (1 year 6 months)

Promoted to Group Lead QA within 2 months, managing 10 QAs supporting 50 AI trainers while maintaining a 4.92/5 QA score in an asynchronous environment. Reduced guideline ambiguity, increasing trainer accuracy by 40% and improving turnaround, and reduced model hallucination rates by 28% while decreasing QA revision cycles by 25% through structured, well-researched completions and early rubric-gap

Prompt Engineering QA Guideline Analysis Hallucination Detection LLM Output Evaluation Team Leadership SOP And Rubric Writing

ESL Tutor (1-on-1)

Amigo Language School

May 2023 - Aug 2024 (1 year 3 months)

Designed and delivered 1-on-1 ESL instruction using adaptive communication and personalized content across varied proficiency levels.

ESL Content Tailoring Remote Teaching

AI Data Trainer

Telus International

May 2023 - Dec 2023 (7 months)

Labeled and annotated multilingual data for LLM training with a focus on cultural tone accuracy, language structure, and content clarity.

Cultural Tone Accuracy Language Structure Evaluation

Customer Advisor

Empire Flippers

Mar 2022 - Apr 2023 (1 year 1 month)

Supported global users via a SaaS platform by resolving technical issues and onboarding clients using email, live chat, and phone support. Authored SOPs and help docs to improve UX and reduce support load across distributed teams.

Customer Support SaaS Onboarding Technical Troubleshooting Email Support Live Chat Support Phone Support

ESL Teacher (CEFR)

Gogokid

Jun 2020 - Aug 2021 (1 year 2 months)

Delivered 1-on-1 ESL instruction across CEFR levels using digital tools, adapting content in real time to learner comprehension.

CEFR Aligned Instruction Lesson Delivery

ESL Instructor (K-12)

Vipkid

Aug 2016 - Jun 2020 (3 years 10 months)

Taught over 2,000 one-on-one ESL lessons to K–12 students across A1–B2 CEFR levels. Earned 500+ five-star parent reviews for communication, clarity, and patience.

K 12 ESL Instruction Lesson Delivery

Education

Degrees, certifications, and relevant coursework

St. Edward's University

Bachelor of Arts (B.A.), Global Studies (Minor: Political Science)

2010 - 2015

Grade: GPA: 3.8

Earned a B.A. in Global Studies with a minor in Political Science. Coursework emphasized research methodology, critical analysis, and cross-cultural communication.