MMMiss Masuki
@missmasuki
Detail-oriented finance professional with expertise in customer service.
KenyaWhat I'm looking for
I am an adaptable and detail-oriented professional with over 3 years of experience in customer service, data annotation, finance, and administrative roles. My journey has been marked by a commitment to process optimization and data accuracy, which has allowed me to contribute effectively to team operations. I am passionate about leveraging my skills in recruitment coordination to enhance hiring workflows and support dynamic teams.
Throughout my career, I have demonstrated a strong ability to manage financial accounts, prepare accurate financial reports, and ensure compliance with tax regulations. My experience includes handling accounts payable and receivable, processing invoices, and maintaining error-free records. I take pride in my ability to resolve discrepancies swiftly and improve financial accuracy, contributing to the overall success of the organizations I have worked with.
In addition to my financial expertise, I possess strong customer service skills, having resolved numerous customer inquiries while maintaining high satisfaction ratings. I thrive in fast-paced environments and enjoy mentoring new hires to foster a collaborative team culture. I am eager to bring my diverse skill set to a new role where I can continue to grow and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Accountant - Reliever
Delites Cargo Limited
Feb 2025 - Present (5 months)
Prepared monthly financial reports, including profit and loss, balance sheets, and cash flow statements, ensuring 100% accuracy and timely submission. Managed financial accounts and reconciled bank statements, maintaining error-free records and optimal cash flow.
Finance Assistant Intern
NextLevelMavericks Group
May 2024 - Present (1 year 2 months)
Entered and maintained financial data for 100+ inventory items and transactions using Excel, ensuring 95% data accuracy across records. Reconciled weekly and monthly bank statements, identifying and resolving discrepancies within 24–48 hours to maintain accurate records.
Customer Service Agent
CCI
Jul 2023 - Present (2 years)
Resolved 50+ daily customer inquiries via phone and email, maintaining a 95% customer satisfaction rating. Handled high call volumes (up to 100 calls per shift) while maintaining composure and professionalism.
Data Annotation Agent
Samasource EPZ Ltd
Jun 2022 - Present (3 years 1 month)
Annotated and categorized over 10,000 datasets, achieving a 99% quality score and ensuring compliance with project standards. Demonstrated cultural awareness and effective communication while collaborating with diverse teams across regions.
Finance Assistant Intern
AFI Solutions Ltd
Aug 2020 - Present (4 years 11 months)
Reconciled weekly and monthly bank statements for accounts, promptly identifying and flagging discrepancies to maintain accurate financial records. Processed and recorded 50+ invoices and purchase orders, contributing to a 95% on-time payment rate to vendors and contractors.
Education
Degrees, certifications, and relevant coursework
Catholic University of Eastern Africa
Bachelor of Commerce, Finance
Completed a Bachelor of Commerce with a specialization in Finance. The curriculum covered financial management, accounting principles, and economic analysis.
Kathiani Girls High School
KCSE, General Studies
Completed the Kenya Certificate of Secondary Education (KCSE) at Kathiani Girls High School. Focused on core subjects and prepared for higher education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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