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Victor Glowecki

@victorglowecki

Customer and technical support at History Reborn, troubleshooting user issues and validating product releases through software testing.

Brazil

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What I'm looking for

I'm seeking international remote opportunities in Customer Service or Technical Support.

At History Reborn, I provided customer and technical support, troubleshooting reported issues and managing support tickets. I collected user feedback and coordinated follow-ups, escalating bugs and product concerns to internal teams.

I also designed and executed test cases, performed functional, exploratory, and regression testing, and documented defects with reproduction steps and supporting evidence. I supported incident investigations and validated system behavior and fixes before and after releases.

Experience

Work history, roles, and key accomplishments

Customer Support & Product Testing

History Reborn

Oct 2024 - Nov 2025 (1 year 1 month)

Provided customer and technical support, resolving user enquiries and troubleshooting issues. Managed support tickets, documented defects, and collaborated with cross-functional teams in an Agile environment.