Guiherme tavares

I’m a Results-driven Technical Support & QA Specialist with 3+ years of experience delivering high-quality remote support, data integrity management, and software quality assurance. I bring a developer background that helps me move quickly from symptoms to root-cause.

In my current role, I deliver support and validation for large-scale SaaS projects, identifying and documenting 140+ technical and functional issues with strong attention to detail. I also handle sensitive user data and backend integrations using strict security and compliance protocols aligned with PII and GDPR practices.

Previously, I provided Tier-1 and Tier-2 support for internal systems and client platforms, resolving complex account and integration issues. I maintained MySQL databases with 100% data accuracy for financial and service-critical transactions, and used Zendesk-style ticketing and Microsoft 365 workflows to improve customer experience.

I enjoy working collaboratively in agile, fast-paced remote environments, partnering with engineering and product teams to maintain platform stability. I’m fluent in English (C1) and available for US/EU time zones, with a proven focus on reducing repeat contacts through clear, reusable resolution documentation.