Open to opportunities

Victor da Silva

@victordasilva

Message

Operations Manager driving pipeline growth through data-driven team leadership.

Brazil

Message

What I'm looking for

I seek a role in project management or operations management where I can scale teams, optimize processes, and use data to grow pipeline while maintaining strong team culture.

I am an Outbound Operations Manager with over four years leading multicultural remote teams in B2B lead generation, focused on driving pipeline performance through data-driven decisions.

I scale teams end-to-end, own onboarding and training, and implement workflow optimizations that improve productivity, retention, and conversion from training to full performance.

I partner cross-functionally with People Experience and R&D to align hiring, tooling, and process initiatives, and I refine outbound strategies to boost messaging quality and engagement rates.

Fluent in Portuguese and English, I combine strong operational discipline with a people-first approach to consistently meet targets while preserving team culture.

Experience

Work history, roles, and key accomplishments

Outbound Operations Manager

WinDifferent

Oct 2022 - Feb 2026 (3 years 4 months)

Led and scaled a remote lead generation team, owning onboarding, KPI tracking, and process optimizations that consistently met and exceeded pipeline targets and improved engagement rates.

Team Leadership Onboarding KPI Tracking CRM Process Improvement Cross Functional Collaboration Email Deliverability

Lead Generation Analyst

BairesDev

Dec 2021 - Oct 2022 (10 months)

Managed high-volume outbound prospecting and lead qualification, maintained CRM and Microsoft Access databases, and trained incoming analysts to build a high-value sales pipeline.

Outbound Prospecting Lead Qualification CRM Data Entry Research Pipeline Management Sales Enablement

ESL Instructor

Self-Employed

Feb 2016 - Oct 2021 (5 years 8 months)

Designed and delivered personalized English lessons across proficiency levels, developing customized materials and assessments that improved student engagement and retention.

Curriculum Design Lesson planning Assessments Communication Classroom Management

ESL Instructor

Yes! Ilha do Governador

Jan 2015 - Dec 2015 (11 months)

Taught English to students ages 8 through adult using communicative approaches and created differentiated lesson plans to support diverse learning styles.

Lesson planning Classroom Management Communicative Approach Curriculum Development

Education

Degrees, certifications, and relevant coursework

Universidade Federal do Rio de Janeiro

Languages (Portuguese & Japanese)

2018 - 2021

Activities and societies: Participated in linguistics congresses and seminars; served as academic monitor.

Completed significant credits toward a degree focusing on linguistic analysis, translation, and cross-cultural communication, and participated in linguistics congresses and seminars as attendee and academic monitor.