David Chacon
@davidchacon1
Client Partnership Manager at Athena Enterprise with 0% churn and 90% client satisfaction across active partnerships.
GuatemalaWhat I'm looking for
At Athena Enterprise, I own 10+ active US startup founder partnerships, with 0% churn in 2025–2026 and a 90% satisfaction rate. I lead the rematching pool, which has a 9/10 NPS, and design delegation frameworks, onboarding systems, and feedback loops used across partnerships.
At Huawei, I delivered a $12M regional rollout across 7+ countries. At Tigo Guatemala, I directed a 150-agent operation and improved NPS by 54 points; at TELUS International, I led Fitbit training for 500+ reps across LATAM, North America, and APAC.
Experience
Work history, roles, and key accomplishments
Client Partnership Manager
Athena Enterprise
Jun 2025 - Present (1 year 4 months)
Owns 10+ active US startup founder partnerships with 0% churn and 90% satisfaction. Leads rematching pool with 9/10 NPS, ensuring client continuity and retention.
Owned enablement for 7+ countries, delivering a $12M regional rollout on time and budget. Acted as primary liaison between HQ and local teams, localizing training to reduce deployment delays.
Operations Manager
Tigo Guatemala
Aug 2018 - Mar 2023 (4 years 7 months)
Directed a 150-agent operation with 3-7 supervisors, achieving a 54-point NPS improvement through coaching and supervisor development. Built KPI governance, WFM, and quality systems across local and regional units.
Led global training for Fitbit, enabling 500+ reps across LATAM, NA, and APAC. Owned onboarding, refresher, coaching, and localization for multicultural teams, serving as primary training POC for Fitbit global operations.
Education
Degrees, certifications, and relevant coursework
Metis College
MBA, Business Administration
2025 -
Pursuing an MBA with an expected completion in the future.
ESI Business School, Franklin University
Bachelor of Arts, Business Administration
Earned a Bachelor of Arts in Business Administration.
DGAC
Aircraft Mechanic Certification, Aircraft Mechanics
Completed an Aircraft Mechanic Certification.
Tech stack
Software and tools used professionally
Availability
Location
GuatemalaAuthorized to work in
Salary expectations
Social media
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