Vicy Madu
@vicmadu
Customer service professional skilled in CRM, data entry, and resolving client issues to drive satisfaction.
What I'm looking for
I am a dedicated customer service professional with extensive experience in customer relations, CRM customization, and data entry. I consistently prioritize customer satisfaction and bring a problem-solving mindset to every interaction.
At Beez Tech I resolved 96% of client issues, customized CRM systems using HubSpot and Zendesk, and collaborated across departments to improve the customer experience. I completed ongoing training to stay current on product knowledge and best practices.
Previously I performed high-volume data entry and validation, entering over 10,000 records and improving data integrity by 15%, and supported HR recruitment activities including sourcing, interviewing, and onboarding. I also have administrative experience preparing reports, managing schedules, and documenting customer correspondence.
I hold a degree in Electrical and Electronic Engineering from Michael Okpara University of Agriculture, Umudike, and bring strong communication, technical support, and Microsoft Office skills to roles that require accuracy, responsiveness, and cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Beez Tech Limited
May 2024 - Jul 2025 (1 year 2 months)
Resolved 96% of client issues through creative solutions and proactive education on product features, improving customer satisfaction while customizing CRM workflows using HubSpot and Zendesk.
Data Entry Specialist
Covenant Business Hub
Mar 2023 - Dec 2023 (9 months)
Entered and validated over 10,000 records, improving data integrity by 15% through regular quality checks and process streamlining across departments.
Human Resource Assistant
Fenix Consultancy
Mar 2022 - Feb 2023 (11 months)
Supported full-cycle recruitment by creating job specifications, sourcing candidates via multiple channels, conducting interviews, and completing onboarding documentation to meet hiring needs.
Administrative Personnel
Distritech Integrated Limited
May 2021 - Jan 2022 (8 months)
Managed executive support tasks, coordinated schedules and communications, documented customer interactions in CRM, and guided customers through troubleshooting to improve service responsiveness.
Education
Degrees, certifications, and relevant coursework
Michael Okpara University of Agriculture, Umudike
Electrical and Electronic Engineering
2014 - 2019
Completed an undergraduate program in Electrical and Electronic Engineering from 2014 to 2019.
Availability
Location
Authorized to work in
Job categories
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