Vicy Madu

I am a dedicated customer service professional with extensive experience in customer relations, CRM customization, and data entry. I consistently prioritize customer satisfaction and bring a problem-solving mindset to every interaction.

At Beez Tech I resolved 96% of client issues, customized CRM systems using HubSpot and Zendesk, and collaborated across departments to improve the customer experience. I completed ongoing training to stay current on product knowledge and best practices.

Previously I performed high-volume data entry and validation, entering over 10,000 records and improving data integrity by 15%, and supported HR recruitment activities including sourcing, interviewing, and onboarding. I also have administrative experience preparing reports, managing schedules, and documenting customer correspondence.

I hold a degree in Electrical and Electronic Engineering from Michael Okpara University of Agriculture, Umudike, and bring strong communication, technical support, and Microsoft Office skills to roles that require accuracy, responsiveness, and cross-functional collaboration.