Open to opportunities

Vibhav Thakur

@vibhavthakur

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Experienced business operations and sales professional with a strong track record.

India

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What I'm looking for

I seek a dynamic role in a collaborative environment that fosters innovation and growth.

With over 5 years of experience in business operations and sales, I have honed my skills in building efficient systems that drive results. My journey spans early-stage startups and large enterprises, where I have successfully scaled onboarding systems and streamlined operations. At Preppr by Sevenslice Technologies, I led the development of a document verification workflow that reduced onboarding time by 35% while ensuring 100% compliance with FSSAI and company policies.

My tenure at Kotak Mahindra Bank involved resolving high-value credit disputes, where I built strong relationships with internal teams to ensure swift resolutions. Additionally, at Mahindra and Mahindra, I facilitated quarterly engagement sessions with franchise partners, leading to a 20% increase in satisfaction. I thrive in environments where I can take ownership and drive outcomes, and I am passionate about contributing to organizational success through innovative solutions.

Experience

Work history, roles, and key accomplishments

Junior Associate

Kotak Mahindra Bank Limited

Dec 2020 - Present (4 years 6 months)

Successfully negotiated and resolved 60+ high-value credit disputes, restoring customer confidence and recovering blocked funds in several cases. Built strong relationships with internal credit and legal teams, ensuring faster turnaround on escalated cases.

Relationship Building

Junior Associate

Mahindra and Mahindra

Jun 2019 - Present (6 years)

Conducted quarterly engagement sessions with 100+ franchise partners across India, using Salesforce CRM to track performance, issues, and impact, leading to a 20% rise in franchisee satisfaction. Helped leadership with strategic planning and execution of operations initiatives, contributing to a 10% annual improvement in efficiency metrics.

Franchise Engagement Salesforce CRM Performance Tracking Strategic Planning Operations Management

Verification and Sales Associate

Preppr by Sevenslice Technologies

Jan 2015 - Present (10 years 5 months)

Built and managed a document/profile verification workflow for delivery partners and onboarded staff, reducing onboarding time by 35% and ensuring 100% compliance with FSSAI and company policy. Introduced identity checks, background validation, and document audit SOPs, which helped scale verified partner onboarding from 50/month to 130/month in just 8 weeks. Revamped the sales operations pipeline

Documentation Verification Onboarding Compliance Sales Operations Automation SOP Development

Education

Degrees, certifications, and relevant coursework

University of Mumbai

Bachelor of Commerce, Commerce

Currently pursuing a Bachelor of Commerce degree, focusing on core business principles. Developing skills in areas such as verification and sales, preparing for a career in business operations.