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Vianny Santiago

@viannysantiago

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Customer success and sales leader driving revenue growth and seamless merchant onboarding.

Colombia

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What I'm looking for

I’m looking for a role where I can drive revenue and retention through strong customer success, ownership of onboarding and KPIs, and practical workflow improvements—while collaborating with a high-performance team that values clear communication.

I’m a results-driven professional with over 10 years of experience across B2C sales, customer service, and administrative operations. I’ve consistently helped teams meet and surpass quotas, strengthen client relationships, and deliver exceptional customer experiences through end-to-end sales cycles and clear communication.

In my current role as a Merchant Success Associate, I guide merchants through platform setup, product catalog integration, and best practices—plus bilingual support to resolve technical issues like payment gateway errors, tracking conflicts, and product display inconsistencies. I analyze merchant KPIs, recommend workflow improvements, and implement automation strategies to improve conversion rates, retention, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Merchant Success Associate

Current

Circeus

May 2024 - Present (2 years 3 months)

Facilitates merchant onboarding by guiding platform setup, product catalog integration, and best practices for optimizing online stores. Provides bilingual support for technical issues, analyzes merchant KPIs, and recommends workflow improvements to enhance conversion and retention.

Bilingual Customer Support Technical Customer Support Pixel and Event Tracking Support Automation Strategy Customer Relationship Management CRM Excel Asana Notion Slack Merchant Onboarding Account Management Customer Support KPI Analysis Workflow Optimization Conversion Rate Optimization Customer Retention Bilingual Support

Sales and Administration Manager

Surtipizza de la Costa SA

Jan 2016 - Dec 2023 (7 years 11 months)

Directed and motivated the sales team to meet and exceed monthly quotas, implementing performance tracking and incentive strategies to grow revenue. Managed billing processes and wholesale orders, negotiated with providers, maintained customer relationships, and coordinated marketing initiatives to drive store traffic.

Sales Leadership Quota Management Account Management Negotiation Customer Relationship Management Billing Workflow Optimization Team Leadership Marketing Coordination

Sales and Administration Manager

Surtipizza de la Costa S.A.

Jan 2016 - Dec 2023 (7 years 11 months)

Directed and motivated the sales team to consistently meet and surpass monthly quotas, implementing performance tracking and incentive strategies to maximize revenue growth. Managed billing and wholesale orders, ensured accurate documentation and compliance, negotiated with providers, and coordinated marketing initiatives to increase brand visibility and store traffic.