Open to opportunities

Oscar Acosta

@oscaracosta1

Message

Bilingual customer success professional with 10 years' BPO experience delivering exceptional support.

Colombia

Message

What I'm looking for

I seek a customer-focused role where I can apply bilingual support, account management, and technical troubleshooting to improve retention and operational outcomes.

I am a bilingual (Spanish native, English C1) customer success and service professional with 10 years of experience in the BPO industry, known for clear communication and effective issue resolution across phone, email, and chat.

Throughout my career I have handled customer inquiries, technical troubleshooting, data entry, order processing, and account management for campaigns including AT&T and e-commerce services, consistently focusing on customer satisfaction.

I have also taken on leadership and general manager responsibilities, developing websites, implementing sales strategy, and performing report analysis to improve service delivery and account outcomes.

I bring strong teamwork, problem solving, adaptability, multitasking, and proficiency with Microsoft Office, Google Workspace, and Adobe Suite; I seek roles where I can apply my customer-focused approach to drive retention and operational improvements.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Overnite Ink

Feb 2025 - Present (1 year)

Led operations for an e-commerce temporary ink tattoo business, overseeing website development, sales strategy, order fulfillment, and customer service to drive business operations.

E Commerce Operations Website Development Sales Strategy Order Processing Customer Service Team Leadership Account Management Reporting

Customer Success Representative

Iron Mountain Services

Apr 2024 - Feb 2025 (10 months)

Provided customer success and order processing support for e-commerce and information management services, handled inquiries and assisted with report analysis and account tasks.

& Customer Success Order Processing Reports Account Management E commerce Support Data Entry Communication Problem Solving

Account Manager

Convergys S.A.

May 2016 - Feb 2024 (7 years 9 months)

Managed client accounts and provided customer service and sales support, coordinating account activities and improving service delivery for assigned campaigns.

Account Management Customer Service Sales Support Communication Reporting Client Relations CRM Problem Solving

Customer Service Representative

Convergys S.A.

Mar 2014 - Feb 2024 (9 years 11 months)

Handled inbound/outbound customer service and technical troubleshooting for AT&T campaigns, resolving issues across phone, chat, and email while maintaining high satisfaction over a multi-year tenure.