Vianette Santos
@vianettesantos
Operations leader driving efficiency, compliance, and team performance.
PanamaWhat I'm looking for
I am an operations and collections leader with proven success increasing collection efficiency, strengthening team performance, and maintaining regulatory compliance across multicultural environments. I deliver measurable operational improvements and sustain high quality standards while fostering low turnover.
In supervisory roles I implemented quality controls and strategies that raised collection efficiency by 162%, achieved 100% QA, and maintained compliance claim-free campaigns. I manage hiring, training, workforce planning, performance metrics, and escalations across multiple countries, and I collaborate directly with clients and regional stakeholders.
I bring experience across collections, sales, customer service, auditing, and billing system improvements, and I prioritize data-driven decision making, continuous process optimization, and developing teams to consistently exceed KPIs.
Experience
Work history, roles, and key accomplishments
Collection Supervisor
CT Term Connect International
Sep 2023 - Present (2 years 9 months)
Implemented quality controls and operational strategies that increased collection efficiency by 162%, achieved 100% QA and maintained zero compliance claims for 24+ months while sustaining >97% attendance and zero staff turnover.
Collection Supervisor
LoanStar Title Loan
Apr 2023 - Oct 2023 (6 months)
Managed recovery and aging reduction across 147 Texas stores through negotiation strategies and system updates that improved collection rates and operational accuracy.
Senior Sales Executive
Radius Global Solutions
Oct 2022 - Mar 2023 (5 months)
Managed key accounts and VIP portfolios, implemented negotiation strategies and operational improvements that reduced costs and strengthened client loyalty.
Senior Sales Executive
Iterum Connections
Jan 2022 - Oct 2022 (9 months)
Promoted to VIP Executive and Floor Support; led team coordination, training, and commercial methodologies that increased LOB profitability and met rapid sales targets.
Senior Customer Service Executive
Sprint/T-Mobile
May 2020 - Jan 2022 (1 year 8 months)
Specialized in recovery of individual and corporate accounts by designing payment plans and follow-up strategies to improve financial compliance and service delivery.
Customer Service Supervisor
Hyatt
Nov 2018 - May 2020 (1 year 6 months)
Conducted hotel audits and supervised guest incident management, accounting reconciliation, and operational staff to improve guest experience and financial accuracy.
Education
Degrees, certifications, and relevant coursework
Universidad del Istmo
Bachelor's Degree in Psychology, Psychology
Pursuing a Bachelor's Degree in Psychology at Universidad del Istmo, currently in progress.
Universidad del Istmo
Diploma in Business Innovation, Business Innovation
2024 - 2025
Completed a Diploma in Business Innovation from November 2024 to January 2025.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Job categories
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