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Shantal Alvarado

@shantalalvarado

Accounts Receivable Analyst at Quest Software / One Identity, managing international B2B collections and resolving customer account issues.

Panama

Message

At Quest Software / One Identity, I manage an international portfolio of B2B customer accounts, reviewing aging and following up on overdue balances. I send invoices and payment reminders, and investigate billing and account issues with customers and internal teams.

At Caterpillar Inc., I independently managed 500+ B2B accounts across multiple regions, including customer, Dealer, government, and supplier accounts. I applied payments, reconciled balances, and researched discrepancies using SAP and MACH 1.

I founded and manage Vegan Roots Kitchen, overseeing day-to-day operations, customer relationships, orders, invoicing, and cash flow. I also follow up on payments and resolve billing, order, and service issues.

Earlier, at Global Customs, S.A., I supported administrative workflows, basic payroll preparation, and import/export documentation. I completed Six Sigma Green Belt training and am pursuing a Bachelor's Degree in Marketing and Advertising at Universidad Latina de Panamá.

Experience

Work history, roles, and key accomplishments

Current

Accounts Receivable Analyst

Current

Quest Software / One Identity

Feb 2025 - Present (1 year 7 months)

Manages an international portfolio of B2B customer accounts, monitoring balances, aging, and outstanding receivables. Performs email and phone collections, investigates discrepancies, and coordinates with internal teams to resolve billing issues.

Oracle Salesforce B2B Collections Cash Application Account Reconciliation Account Management Billing Resolution Email Based Collections Telephone Collections Aging Management

Current

General Manager / Entrepreneur

Current

Vegan Roots Kitchen

Jan 2020 - Present (6 years 8 months)

Founded and manages day-to-day business operations, overseeing sales, customer relationships, inventory, financial administration, and cash flow. Handles invoicing, payment collection, and customer service while implementing process improvements.

Business Operations Customer Relationship Management Invoicing Payment Collections Inventory Management Financial administration Cash Flow Management Process Improvement

Accounts Receivable Analyst

Caterpillar Inc.

Jul 2011 - Jun 2020 (8 years 11 months)

Independently managed a portfolio of 500+ B2B accounts across multiple regions, including customer, Dealer, government, and supplier accounts. Utilized SAP and MACH 1 for payment application, reconciliation, and collections, and completed Six Sigma Green Belt training.

SAP MACH 1 B2B Collections Cash Application Account Reconciliation Aging Management Account Management Root Cause Analysis Green Belt Certification

Administrative Assistant / Office Clerk

Global Customs, S.A.

Feb 2006 - Mar 2011 (5 years 1 month)

Provided operational and administrative support, managing confidential employee records, documentation, and general HR activities. Assisted with payroll preparation, import/export documentation, and customer communication.

Administrative Support HR Activities Payroll preparation Import export documentation Client Communication