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Vianca Ramos Sierra

@viancaramossierra

Charge Capture Analyst at John Hopkins All Children's Hospital, supporting accurate, compliant hospital and professional billing.

United States

Message

At John Hopkins All Children's Hospital, I supported hospital and professional charge capture to improve revenue accuracy and compliance. I identified charging, billing, and workflow issues, and helped audit processes and recommend corrective actions.

As a bilingual service representative, I managed patient scheduling, insurance verification, and medical records. I also used Epic and Cerner, among other EMR systems, and supported customer service operations in English and Spanish.

Experience

Work history, roles, and key accomplishments

Charge Capture Analyst

John Hopkins All Children's Hospital

Dec 2024 - Jan 2026 (1 year 1 month)

Support hospital and professional charge capture to improve revenue accuracy and compliance. Identify and resolve charging, billing, and workflow issues, and serve as a revenue cycle subject matter expert.

Epic Cerner Revenue Cycle Management Billing Coding Compliance Audit Process Improvement Data Analysis Training

Bilingual Service Representative

John Hopkins All Children's Hospital

Apr 2018 - Jan 2024 (5 years 9 months)

Demonstrated proficiency in customer service operations, maintaining accurate customer records, and collaborating across departments. Managed patient scheduling, insurance verification, and medical records with accuracy.

Customer Service CRM Scheduling Insurance Verification Medical Records Data Entry Call management Bi lingual