Open to opportunities

Jorge Rivera

@jorgerivera

Message

Dynamic Business Analyst with over 8 years of experience.

Mexico

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a dynamic Business Analyst with over 8 years of experience in translating business needs into actionable project plans. My expertise lies in UX design validation and user story creation, utilizing tools like Jira and Confluence for effective project management. I have successfully improved user experiences on platforms such as Claro video and managed cross-functional teams on significant projects for Citibanamex.

Throughout my career, I have been committed to leveraging my analytical skills to drive efficiencies and enhance service delivery within organizations. My roles have included developing project plans, schedules, and budgets, ensuring alignment with organizational goals, and cultivating robust relationships with clients. I thrive in collaborative environments, coordinating effectively with stakeholders and vendors to meet project requirements.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Global Hitss

Jul 2024 - Present (11 months)

Currently working on the Claro video Project, resolving tasks from programming analysis and validating UX design. Developed user stories to enhance user experience using Jira and Confluence.

Jira Confluence UX Design Project Management

Business Analyst & Delivery Manager

Softtek

Sep 2023 - Jan 2024 (4 months)

Managed Citibanamex projects by devising project plans, schedules, and budgets. Coordinated with cross-functional teams and maintained client relationships to ensure project requirements were met.

Project Management Client Communication Budgeting Scheduling

Business Analyst

Softtek

May 2021 - Aug 2023 (2 years 3 months)

Worked on Walmart USA-Divestiture Argentina and Infosys-BAZ Projects. Monitored project progress, conducted analysis, and managed activities using Kanban boards in Jira.

Data Analysis Risk Management Jira Kanban Monitoring

QA Manager

Softtek

Jul 2020 - Feb 2021 (7 months)

Managed QA activities for Citibanamex and Yale University projects, including the administration of tasks and validation of test scripts using Kanban.

Quality Assurance Kanban Project Management Team Management

Business Analyst & PM

Servion Global Solutions

Apr 2016 - Apr 2020 (3 years 11 months)

Identified and mitigated risks for the Contact Center-Citibanamex Project, ensuring adherence to project management best practices.

Risk Management Project Management Problem Solving Communication Team Coordination

Technology Integration Leader

Citibanamex

Jan 2013 - Apr 2016 (3 years 3 months)

Coordinated resources and activities for the Contact Center, implementing new functionalities for Avaya AIC and conceptualizing routing rules.

Avaya Project Planning System Integration

Systems Engineer & Support Engineer

Citibanamex

Oct 1998 - Jan 2013 (14 years 3 months)

Provided support for the Contact Center using Genesys Suite and oversaw its migration to Avaya, ensuring smooth transitions.

Technical Support Genesys Avaya

Education

Degrees, certifications, and relevant coursework

Universidad Banamex

Master's Degree, Human Behavior and Leadership

2012 - 2013

Completed a Master's Degree focusing on Human Behavior and Leadership, emphasizing the understanding of human dynamics in organizational settings and effective leadership strategies.