Open to opportunities

Veronika Katyrynchuk

@veronikakatyrynchuk

Message

Project manager and customer success leader turning complex SaaS needs into delivered, retained outcomes.

Greece

Message

What I'm looking for

I’m looking for a role where I can own end-to-end delivery and customer outcomes in a B2B SaaS environment—partnering with product and technical teams, managing scope and risks clearly, and using data-driven insights to drive retention and growth.

I’m a Project Manager and Customer Success professional with 4+ years of experience in B2B SaaS and technology-driven environments. I lead projects end to end while owning client relationships from onboarding and delivery through ongoing support and repeat engagements, keeping scope, timelines, and expectations aligned for high satisfaction.

At KLDiscovery, I managed 100+ Data Subject Access Request (DSAR) and cybersecurity-related initiatives for global enterprise clients, delivering governance with 98% client satisfaction and improving on-time payments by 10%. Previously at Findify by Maropost, I increased revenue by 15% through upselling and proactive churn prevention, expanded the customer base by 30% in a year, and mentored junior CSMs while partnering closely with Product, Engineering, and Support.

Experience

Work history, roles, and key accomplishments

Project Manager

KLDiscovery

Apr 2023 - Jan 2026 (2 years 9 months)

Managed 100+ DSAR and eDiscovery/cybersecurity projects end to end for global enterprise clients, with budgets of €10K–€80K. Served as primary client liaison, maintaining 98% client satisfaction, and improved on-time payments by 10% through governance across budgeting and invoicing.

Budgeting

Customer Success Manager

Findify by Maropost

Sep 2021 - Mar 2023 (1 year 6 months)

Led onboarding, adoption, and ongoing support for 30+ SaaS/eCommerce clients, driving retention and expansion. Increased revenue by 15% via upselling and churn prevention, grew the customer base by 30% within a year, and mentored 3 junior CSMs.

Customer Onboarding Customer Lifecycle Management Churn Prevention Upselling KPI Tracking Stakeholder Management Cross Functional Collaboration

Front-End Engineer

Findify by Maropost

Jun 2021 - Sep 2021 (3 months)

Built responsive, user-friendly web interfaces using HTML, CSS, JavaScript, and React, improving the customer experience on the platform. Created reusable UI components and design-system elements to increase development speed and consistency across teams.

HTML CSS JavaScript React Responsive Web Design UI Components Design Systems

Junior Front-End Developer

Fourpillars

Sep 2020 - Feb 2021 (5 months)

Improved website performance through minification, image compression, and responsive design. Participated in code reviews and quality checks to maintain clean, maintainable code standards.

HTML CSS JavaScript Responsive Design Performance Optimization Code Review Quality Assurance

Education

Degrees, certifications, and relevant coursework

New York College, Athens

Bachelor of Science (BSc), Psychology, Psychotherapy and Counselling

2023 -

Pursuing a BSc in Psychology, Psychotherapy and Counselling (University of Bolton program), building skills in emotional intelligence, empathy, communication, and human behavior.