Open to opportunities

Veronica Valerio

@veronicavalerio

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Director of Operations transforming healthcare delivery through data-driven process improvement and leadership.

United States

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What I'm looking for

I’m seeking a mission-driven healthcare operations leadership role where I can apply strategic planning, data analysis, and process improvement to boost patient outcomes, efficiency, and team performance.

I’m a service-oriented operations leader with 20 years of military experience, recognized for strategic planning, decision-making, and performance in high-pressure environments.

As Director of Operations at the Ambulatory Surgery Center, I managed care for over 240,000 patients annually, led 72 staff members, and oversaw a $21M operating budget—driving a 13% increase in operating room efficiency and reducing turnover times by 5% across 16 clinics and 4 joint-service units.

I’ve also led large-scale specialty operations and business planning, including a $585K plan that supported $6.5M in annual health care revenue, and a Diabetes Center of Excellence where I improved efficiency, expanded virtual care, and launched a DSME program certified by the American Diabetes Association—training 450 healthcare professionals and supporting high-risk diabetic patient care for 3,000 patients.

Experience

Work history, roles, and key accomplishments

Director of Operations - ASC

Department of Defense

Jul 2022 - Jun 2024 (1 year 11 months)

Directed operations at the largest DoD Ambulatory Surgery Center, managing care for 240,000+ patients annually. Led 72-person staff and a $21M operating budget, increasing operating room efficiency 13%, reducing turnover 5%, and recapturing $5.1M by strengthening sterile processing while also procuring $425K in medical equipment.

Operations Management Healthcare Administration Budget Management Process Improvement Resource Allocation Crisis Response Planning

Director of Operations - Dermatology

Department of Defense

Jul 2021 - Jul 2022 (1 year)

Led the DoD largest dermatology department, overseeing outpatient and hospital care for 300,000+ patients annually. Managed a $585K business plan and team of 66 across six subspecialty clinics (46,000 encounters), driving pandemic response, improving patient flow and reducing infection rates to 0.9% (480 surgeries), and ensuring 100% residency pass rates with compliance to Joint Commission standar

Business Planning Clinical Protocol Development Pandemic Response Quality Improvement Team Leadership Compliance Management

Director of Operations - Diabetes

Department of Defense

Jun 2019 - Jul 2021 (2 years 1 month)

Led operations for the Air Force Diabetes Center of Excellence, providing specialized care to 3,000 high-risk diabetic patients across 242,000 beneficiaries. Managed a 28-person team and improved efficiency by optimizing schedules to capture 15,000 RVUs (saving $345K) and launching a virtual care plan that reduced wait times 50%, including a $2M remote diabetes monitoring initiative and ADA-certif

Care Coordination Scheduling Optimization Remote Patient Monitoring Grant Management

International Health Specialist

Department of Defense

Jun 2016 - Jun 2019 (3 years)

Directed global health engagement initiatives supporting U.S. European Command and U.S. Africa Command, coordinating health security missions across 104 nations. Managed an $880K global health program (11 missions, partnerships with 27 countries) and planned a $1.4M NATO-certified field hospital development effort for five nations, organizing 120 joint medical events valued at $700K.

Program Management Strategic Planning NATO Command Liaison Budget Oversight Stakeholder Management Event Coordination

Nurse Manager - Flight Medicine

Department of Defense

Nov 2015 - Jun 2016 (7 months)

Managed healthcare services for 20,000+ military personnel (including special operations and aircrew units) with a $1M budget and 54-person team. Improved medical readiness by reducing the flight physical exam backlog by 32%, cutting trainee holdover cases by 65% via a new tracking system (saving $58K), and leading emergency preparedness exercises supporting 250,000 visitors.

Healthcare Operations Management Process Improvement Readiness & Quality Emergency Preparedness Budget Management