Open to opportunities

Brandalynn Palmer

@brandalynnpalmer

Nursing operations and clinical director driving top-quality patient care, compliant growth, and measurable operational improvements.

United States

Message

What I'm looking for

I’m looking for a position in a top-notch facility committed to innovative processes where I can drive top quality patient care, strengthen clinical operations and compliance, and deliver measurable growth and efficiency improvements.

I’m an energetic and motivational Director and leader with 20+ years nursing experience dedicated to driving top quality patient care. I’m known for leading daily operations, monitoring quality improvement issues, and facilitating education regarding Medicare guidelines while coordinating with physicians, discharge planners, and health professionals.

I’ve delivered measurable results across clinical operations, including a “deficiency free CMS survey 2019 and 2025,” and I improve performance through effective policy and program development. I budgeted, initiated, and implemented a new EHR from paper process while increasing census and improving reimbursement by 18%; I also implemented metrics to track and control clinician productivity, resulting in improvement of 44% across all disciplines, and I decreased A/R Billing Cycle days by 27% through streamlined process measures.

As a director, I lead multidisciplinary teams to achieve quality performance and continuous efficiency functioning through exceptional service. In my most recent role, I “serve as the local chief executive agent to 4 area branches,” compile and analyze statistical data for productivity/cost/quality, collaborate with regional and executive leadership to achieve organizational goals, and align operational systems with standards and benchmarks from licensing boards and funding agencies; I bring additional strengths in compliance, P/L management, supply chain management (34% inventory reduction), and quality improvement frameworks supported by APIC 101 and FEMA training (IS-100, IS-200, IS-700, IS-800).

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Enhabit Home Health

Sep 2023 - Present (2 years 9 months)

Serves as local chief executive agent for four area branches, ensuring daily execution of operations, personnel performance, and office management. Analyzes branch performance metrics to evaluate productivity, cost, and quality care delivery while coordinating quality improvement and Medicare-guideline education.

Healthcare Operations Leadership Branch Metrics Quality Improvement Medicare Compliance Care Coordination Performance Management Office Administration Statistical Data Analysis Growth Strategy

Director of Clinical Ops

Hunter Health

Oct 2021 - Aug 2023 (1 year 10 months)

Oversaw medical, dental, and lab operations and set strategic direction aligned to the clinical division’s goals. Developed and monitored clinical operational systems, established accountability controls, and managed departmental fiscal operations while maintaining compliance with federal, state, and local requirements.

Clinical Operations Management Medical Dental Lab Oversight Compliance Management Fiscal Management Regulatory Oversight

Nurse Director

Labette Health

Dec 2017 - Oct 2021 (3 years 10 months)

Provided oversight for a multidisciplinary department, leading clinical oversight to meet regulatory and accreditation requirements. Managed P/L, business development, and personnel activities, and advised staff and physicians to remove nursing barriers and ensure patient needs were met.

Nursing Leadership P&L management Business Development Personnel Management Performance Reviews Clinical Program Development Emergency Preparedness

Chief Nursing Officer

Ashley Clinic

May 2015 - Dec 2017 (2 years 7 months)

Maintained clinical and patient-care standards by leading improvements in clinic care and operational efficiency. Decreased overtime by 18%, increased patient satisfaction scores by 17%, reduced staff turnover by 21%, and led physician liaison efforts to ensure high-quality care support.

Overtime Reduction Physician Liaison ACO (Aledade) Implementation

RN Manager - Home Health

Mercy Health Systems

Dec 2013 - May 2015 (1 year 5 months)

Implemented and evaluated home health and hospice client service delivery according to agency policies, procedures, and objectives. Improved patient satisfaction by 26% over one year, decreased overtime by 14%, increased home health admissions by 15%, and piloted the Mercy Wish program for adoption into regular practice.

Service Delivery Management Overtime Reduction Risk Management

School Nurse / Instructor

USD 506

Jan 2002 - Nov 2009 (7 years 10 months)

Planned, implemented, coordinated, and evaluated school health services to maximize classroom time by reducing health-related absenteeism and promoting student wellness. Delivered health and safety training (including blood-borne pathogens and CPR), researched and developed curriculum for health career instruction, and collaborated with school systems and disciplines to support student and family

School Health Services Health Education Curriculum Development AED Training Blood Borne Pathogens Training