Open to opportunities

Veronica Mondragon

@veronicamondragon

Message

Bilingual customer success specialist with property management expertise.

United States

Message

What I'm looking for

I seek a role that values customer relationships and offers growth opportunities.

As a dedicated Property Manager at Phenix Salon Suites, I oversee the daily operations of multiple salon suites, ensuring everything runs smoothly and efficiently. My role involves developing strong relationships with tenants, addressing their concerns promptly, and providing daily updates to owners. I take pride in my ability to market available suites effectively and negotiate lease agreements that benefit both tenants and property owners.

Previously, I served as a Customer Success Specialist at StellarFi, where I excelled in managing inbound communications and meeting key performance indicators. My experience includes building training curricula for new customer support associates and collaborating with engineering teams to resolve issues swiftly. My bilingual skills in Spanish have allowed me to connect with a diverse clientele, enhancing customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Property Manager

Current

Phenix Salon Suites

Oct 2024 - Present (1 year 1 month)

Managed and oversaw daily operations of 3 salon suites, ensuring efficient and smooth functioning of all aspects of property management. Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly.

Property Management Tenant Relations Marketing Vendor Management Customer Service Sales

Customer Success Specialist

StellarFi

Aug 2022 - Present (3 years 3 months)

Answered all inbound emails and chats from members quickly and efficiently to meet KPIs. Built training curriculum for newly hired Customer Support Associates and led training of new agents.

Customer Success KPIs Zendesk Salesforce Training Development Trend Analysis Technical Support Documentation

Agent Relationship Specialist

Openly

May 2022 - Present (3 years 6 months)

Provided excellent customer success by assisting agents and policyholders via chat, emails, and calls. Educated policyholders regarding their homeowners policy and assisted agents with processing endorsements and billing inquiries.

Customer Success Policyholder Education Billing Customer Retention Chat Support Email Support

Bilingual Customer Service Representative

GEICO

Mar 2021 - Present (4 years 8 months)

Answered policyholder calls in a fast-paced call center environment, assisting with billing inquiries, coverage changes, and technical support while de-escalating irate customers. Upsold coverage and offered renters insurance to clients.

Customer Service Call Center Operations Billing Technical Support Sales Insurance Sales

Education

Degrees, certifications, and relevant coursework

Richardson High School

High school diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and critical thinking.