Veronica Mancilla

My name is Veronica Mancilla, and I am a dedicated and passionate professional with a strong drive for learning and personal growth. My experience as a Customer Service Representative (CSR) has equipped me with the skills to manage complex customer inquiries effectively. At Tecsify, I achieved a remarkable 95% customer satisfaction score by delivering tailored, user-centered solutions that aligned with the company's mission to advance education worldwide. My role required advanced problem-solving skills and leadership, enabling me to consistently exceed service-level expectations.

Throughout my career, I have worked with various organizations, including Telus International and ICS, where I specialized in finance, shipping, and customer support. I have developed a strong knowledge of international tax regulations and have effectively communicated with diverse individuals in both Spanish and English. My commitment to providing exceptional customer service is reflected in my consistent achievement of high customer satisfaction scores, including an 87% at Telus International and 90% at Amazon. I am eager to continue enhancing my skill set and contribute positively to a dynamic team.