ireen Sichinga
@ireensichinga
I drive banking growth through customer onboarding, sales, credit risk, and operational controls.
MalawiWhat I'm looking for
I've built more than 15 years of banking experience at National Bank of Malawi across customer onboarding, cash operations, foreign exchange, savings, back-office, and agency banking roles.
In my current customer onboarding role in Lilongwe, I support client relationships, identify business opportunities, implement marketing plans, and contribute to business-development budgets and strategic goals.
I've managed sales targets, cross-selling opportunities, customer service, credit portfolios, operational risk, and fraud investigations. I bring an MBA in Finance, a Diploma in Credit Management, and recognition as National Bank Mzuzu & Mzimba's Best Cashier in 2014.
Experience
Work history, roles, and key accomplishments
Customer Onboarding Clerk
National Bank of Malawi
Jan 2021 - Present (5 years 7 months)
Responsible for customer onboarding processes at the Lilongwe branch, ensuring compliance and efficient service delivery.
Cashier, Savings Clerk
National Bank of Malawi
Oct 2019 - Dec 2020 (1 year 2 months)
Handled cashier and savings operations at the Dwangwa Agency, ensuring accurate transactions and customer satisfaction.
Foreign Exchange Clerk
National Bank of Malawi
Jul 2016 - Aug 2018 (2 years 1 month)
Processed foreign exchange transactions at the Mzuzu Service Centre, ensuring compliance with exchange regulations and providing customer support.
Agency Cashier/Co, Custodian on Agency Chubb & ATM
National Bank of Malawi
Jul 2012 - Jul 2016 (4 years)
Served as agency cashier and custodian for Chubb and ATM operations at the Mzimba Agency, ensuring security and accurate cash handling.
Back Office Clerk, Cashier
National Bank of Malawi
Sep 2010 - Jan 2012 (1 year 4 months)
Performed back office and cashier duties at the Mzuzu branch, supporting daily banking operations and customer service.
Education
Degrees, certifications, and relevant coursework
Chancellor College
Bachelor of Arts, Humanities
Earned a Bachelor of Arts degree in Humanities with majors in Philosophy and minors in Marketing and Industrial Psychology.
Institute of Bankers Malawi
Diploma, Credit Management
Completed a Diploma in Credit Management from the Institute of Bankers Malawi.
Phwezi Girls Private Secondary School
Malawi School Certificate of Education, General Education
Attained the Malawi School Certificate of Education from Phwezi Girls Private Secondary School.
The Copperbelt University
Master of Business Administration, Finance
Pursued an MBA in Finance at The Copperbelt University in Zambia.
Tech stack
Software and tools used professionally
Availability
Location
MalawiAuthorized to work in
Job categories
Skills
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