Open to opportunities

Veronica Fernandez

@veronicafernandez

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Hospitality sales and marketing expert specializing in digital campaigns, upselling, and channel management.

Mexico

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What I'm looking for

I’m seeking a mid-level role to expand market share and optimize guest experiences. I want to apply my strengths in upselling, channel management, and digital campaigns to help hotels grow while delivering exceptional service.

I’m a Hospitality sales and marketing expert with 5 years in hotel environments, focused on upselling, channel management, and digital marketing initiatives that improve both revenue and the guest experience.

Most recently, as a Social Media Manager (2024–2025), I led content creation for Instagram (posts, Ads, Reels), organized shootings, and ran digital campaigns that supported local brands. Previously at Palace Resorts (2021–2024), I worked as a Marketing Hostess/Gifts and a Marketing Concierge—registering couples, activating gifts for presentations in the system, and presenting property benefits to drive sales presentations.

Experience

Work history, roles, and key accomplishments

Marketing Concierge

Palace Resorts

Jan 2023 - Jan 2024 (1 year)

Presented the property’s features and benefits and invited guests to sales presentations at Palace Resorts. Supported guest-facing marketing to drive attendance and engagement.

Hospitality Sales Sales Presentations Invitations Property Marketing Upselling

Marketing Hostess

Palace Resorts

Jan 2021 - Jan 2023 (2 years)

Registered couples for presentations and activated gifts in the system to support event delivery. Ensured smooth coordination for guest experiences during marketing presentations.

Customer Service event support Hospitality Operations Attention To Detail