VEVeronica Ekpenyong-Moses
@veronicaekpenyong-mo
Detail-oriented virtual assistant delivering efficient administrative and client support.
NigeriaWhat I'm looking for
I am a detail-oriented Virtual Assistant with five years' experience providing high-level administrative and operational support to busy professionals, coordinating complex calendars, processing invoices, and maintaining confidentiality. I consistently leverage tools like Google Workspace, Slack, Airtable, Calendly, and MINDBODY to streamline workflows, improve communication, and reduce document retrieval and booking errors.
My work has produced measurable outcomes — 100% scheduling accuracy across time zones, 98% contract compliance, a 35% improvement in client attendance, and significant gains in client re-engagement and retention. I am committed to precise, proactive support that helps clients meet objectives while fostering smooth remote operations.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Assist Factory LLC
Jan 2024 - Oct 2025 (1 year 9 months)
Provided remote administrative support to executives, coordinating cross-time-zone meetings with 100% scheduling accuracy, improving internal communication by 30%, and maintaining a 95%+ response rate to client inquiries within 24 hours.
Virtual Assistant
Jbottombyjal
Aug 2021 - Dec 2023 (2 years 4 months)
Managed scheduling of 150+ monthly appointments and client communications, increasing attendance by 35% and reactivating 30+ clients through targeted follow-ups while boosting organic social reach by 40%.
Customer & Admin Support
The Elixir
Oct 2020 - Jun 2021 (8 months)
Coordinated schedules for coaches and 60+ clients, reduced no-shows by 45%, improved retention by 25%, and streamlined SOPs to cut weekly admin time by 10 hours through process improvements and timely client outreach.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Arts, Communication Arts
2019 - 2023
Completed a Bachelor of Arts in Communication Arts at the University of Uyo from July 2019 to September 2023.
ALX Africa
Certificate, Virtual Assistant Training
2022 - 2022
Completed Virtual Assistant training at ALX Africa in November 2022 focused on administrative and remote support skills.
MIManagement and Strategy Institute
Certificate, Project Management
2022 - 2022
Completed a Project Management certification through the Management and Strategy Institute in September 2022.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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