I am an in-demand customer support specialist with over 3 years of experience in diverse industries. I have a proven record of resolving customer issues by 56% and generating $23,000 through strategic relations. My expertise lies in troubleshooting and escalating software and hardware issues in a customer-focused environment, data backup, technical documentation, and problem resolution.
I am highly skilled in analytic and critical thinking, testing and troubleshooting, excellent communication, hardware maintenance, problem-solving, and more. I have a strong attention to detail, excellent leadership skills, and a customer service expert. I have experience in using various tools and software such as Slack, Zoom, Skype, Microsoft Suite, Google Suite, TeamViewer, LogMeIn, Salesforce, Dropbox, Freshdesk, Intercom, and ServiceDesk.
In my previous role as a Customer Success Manager at La Nanz Beautie, I created and maintained detailed reports, organized training for customer support teams, and used ticketing systems to manage an average of 100 tickets daily. I also established customer review surveys, communicated product updates, and collaborated with managers to ensure quality met customer expectations. In my role at Due Dons Nigeria Limited, I resolved customer inquiries, led a team of Customer Service Representatives, and improved company's public relations. At IrokoTV Partners Limited, I troubleshooted and resolved software and hardware issues, managed customer calls, and provided 24/7 support via various channels.
