Perpetua Ngerem

I am a solutions-driven Software Customer Support professional with two years of experience in providing technical assistance and solutions for B2B clients. My expertise lies in managing high-priority tickets, collaborating with development teams to resolve issues, and maintaining SLA compliance to enhance client satisfaction. I am known for my excellent communication skills and a strong customer-first approach.

Currently, I work at iTap Solutions, where I provide expert support to clients and internal users, diagnosing and resolving software issues related to system performance and usability. I also train new team members, which has significantly improved onboarding processes and team productivity. My previous experience as a Software Support Intern at Zanibal LLC allowed me to develop my skills in first-level support and client management, ensuring a high level of customer satisfaction.