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CE@christophereluwa
Customer-focused support professional with a passion for customer success.
NigeriaI am a customer-obsessed and results-driven support professional with over 2 years of experience in delivering high-quality service in fast-paced environments. My proven track record in sales, customer onboarding, technical troubleshooting, and issue resolution has equipped me with the skills necessary to excel in customer success roles. I am tech-savvy and proficient in various CRM tools, including Zendesk, Freshdesk, and Salesforce, which allows me to effectively manage customer relationships and drive satisfaction.
Throughout my career, I have demonstrated a commitment to customer success and long-term relationship building. At Roxzine Laundry Services, I resolved a high volume of customer inquiries while maintaining a satisfaction score of over 90%. My proactive outreach strategy successfully reduced customer churn by 15%, showcasing my ability to leverage data to enhance customer retention. I am now seeking to contribute to a high-growth, remote-first SaaS organization where I can further develop my skills and make a meaningful impact.
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Work history, roles, and key accomplishments
Roxzine Laundry Services
Jan 2019 - Present (6 years 10 months)
Resolved a high volume of customer inquiries while maintaining a 90%+ satisfaction score. Implemented a proactive outreach strategy that successfully helped reduce customer churn by 15% over a period, enhancing overall customer retention and company growth.
Bank of Agriculture
Jan 2017 - Present (8 years 10 months)
Provided technical assistance to users across phone, email, and live channels, with a 24-hour SLA adherence. Maintained the internal IT knowledge base and documentation for repeatable solutions.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Financial Management Technology
Completed a Bachelor of Technology in Financial Management Technology. Gained foundational knowledge in financial principles and technological applications within the financial sector.
CPD Certificate, Medical Receptionist Training
Obtained a CPD Certificate in Medical Receptionist Training from Alison. Developed skills relevant to administrative and customer service roles in a medical setting.
Project Certificate, Introduction to CRM with HubSpot
Earned a Project Certificate in Introduction to CRM with HubSpot from Coursera. Acquired practical knowledge in customer relationship management systems and their application.
Certificate, Introduction to Cybersecurity
Completed the Cisco Network Academy Certificate for Introduction to Cybersecurity. Gained an understanding of fundamental cybersecurity concepts and principles.
Certificate, English for Common Interaction in the Workplace
Received a Coursera Certificate for English for Common Interaction in the Workplace. Enhanced communication skills for professional environments.
Certificate, Business Analysis & Process Management
Obtained a Coursera Certificate in Business Analysis & Process Management. Developed skills in analyzing business processes and identifying areas for improvement.
Certificate, Creative Thinking: Techniques and Tools
Earned a Coursera Certificate in Creative Thinking: Techniques and Tools. Explored various methods and tools for fostering creative problem-solving.
Certificate, Sales and Sales Funnel
Completed a GreatLearning Certificate in Sales and Sales Funnel. Acquired knowledge in sales strategies and managing the sales pipeline.
Software and tools used professionally
NigeriaYou can contact Christopher and 90k+ other talented remote workers on Himalayas.
Message Christopher
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