Open to opportunities

Christopher Eluwa

@christophereluwa

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Customer-focused support professional with a passion for customer success.

Nigeria

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What I'm looking for

I am looking for a remote role in a dynamic SaaS organization that values customer success and offers opportunities for growth.

I am a customer-obsessed and results-driven support professional with over 2 years of experience in delivering high-quality service in fast-paced environments. My proven track record in sales, customer onboarding, technical troubleshooting, and issue resolution has equipped me with the skills necessary to excel in customer success roles. I am tech-savvy and proficient in various CRM tools, including Zendesk, Freshdesk, and Salesforce, which allows me to effectively manage customer relationships and drive satisfaction.

Throughout my career, I have demonstrated a commitment to customer success and long-term relationship building. At Roxzine Laundry Services, I resolved a high volume of customer inquiries while maintaining a satisfaction score of over 90%. My proactive outreach strategy successfully reduced customer churn by 15%, showcasing my ability to leverage data to enhance customer retention. I am now seeking to contribute to a high-growth, remote-first SaaS organization where I can further develop my skills and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Customer Support Associate

Roxzine Laundry Services

Jan 2019 - Present (6 years 6 months)

Resolved a high volume of customer inquiries while maintaining a 90%+ satisfaction score. Implemented a proactive outreach strategy that successfully helped reduce customer churn by 15% over a period, enhancing overall customer retention and company growth.

Zendesk Freshdesk Salesforce Customer Onboarding Customer Retention Conflict Resolution Customer Feedback Analysis

IT Helpdesk Intern

Bank of Agriculture

Jan 2017 - Present (8 years 6 months)

Provided technical assistance to users across phone, email, and live channels, with a 24-hour SLA adherence. Maintained the internal IT knowledge base and documentation for repeatable solutions.

Active Directory System Troubleshooting Knowledge Base Ticketing Systems SLA Technical assistance

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Owerri, Nigeria

Bachelor of Technology, Financial Management Technology

Completed a Bachelor of Technology in Financial Management Technology. Gained foundational knowledge in financial principles and technological applications within the financial sector.

Alison

CPD Certificate, Medical Receptionist Training

Obtained a CPD Certificate in Medical Receptionist Training from Alison. Developed skills relevant to administrative and customer service roles in a medical setting.

Coursera

Project Certificate, Introduction to CRM with HubSpot

Earned a Project Certificate in Introduction to CRM with HubSpot from Coursera. Acquired practical knowledge in customer relationship management systems and their application.

Cisco Network Academy

Certificate, Introduction to Cybersecurity

Completed the Cisco Network Academy Certificate for Introduction to Cybersecurity. Gained an understanding of fundamental cybersecurity concepts and principles.

Coursera

Certificate, English for Common Interaction in the Workplace

Received a Coursera Certificate for English for Common Interaction in the Workplace. Enhanced communication skills for professional environments.

Coursera

Certificate, Business Analysis & Process Management

Obtained a Coursera Certificate in Business Analysis & Process Management. Developed skills in analyzing business processes and identifying areas for improvement.