Vergil User
@vergiluser
Customer service specialist with expertise in technical support.
What I'm looking for
With over three years of experience in customer service, I have honed my skills in technical support and retail account management. My journey began at Foundever (formerly Sitel), where I excelled as a Tier 2 Customer Service Associate. I handled escalated support tickets, ensuring timely resolutions for complex issues through effective email and chat communication. My ability to collaborate with internal teams allowed me to troubleshoot product and service issues efficiently, leading to high levels of client satisfaction.
Currently, I am furthering my career at Nearsol as a Customer Service Associate for The Home Depot. Here, I deliver exceptional support to retail customers across various communication channels, maintaining an impressive KPI rating above 90%. My proficiency in CRM tools and Microsoft Office Suite enables me to manage support workflows and administrative tasks effectively. I take pride in training and mentoring junior associates, sharing best practices to enhance team performance.
Experience
Work history, roles, and key accomplishments
Customer Service Associate (Retail-The Home Depot)
Nearsol
Jan 2024 - Jan 2025 (1 year)
Delivered exceptional support for retail customers through phone, email, and chat channels. Maintained above 90% KPI rating consistently. Processed orders, handled returns and delivery concerns professionally.
Customer Service Associate (Tier 2)
Foundever
Jan 2022 - Jan 2024 (2 years)
Handled escalated support tickets, delivering timely resolutions for complex issues via email and chat. Collaborated with internal teams to troubleshoot product and service issues, ensuring client satisfaction. Utilized CRM and ticketing tools to log and manage support workflows efficiently.
Education
Degrees, certifications, and relevant coursework
Cagayan State University
Bachelor of Science, Civil Engineering
Studied Civil Engineering at Cagayan State University. Focused on foundational engineering principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Vergil?
You can contact Vergil and 90k+ other talented remote workers on Himalayas.
Message VergilFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
