Vergil UserVU
Open to opportunities

Vergil User

@vergiluser

Customer service specialist with expertise in technical support.

Philippines
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

With over three years of experience in customer service, I have honed my skills in technical support and retail account management. My journey began at Foundever (formerly Sitel), where I excelled as a Tier 2 Customer Service Associate. I handled escalated support tickets, ensuring timely resolutions for complex issues through effective email and chat communication. My ability to collaborate with internal teams allowed me to troubleshoot product and service issues efficiently, leading to high levels of client satisfaction.

Currently, I am furthering my career at Nearsol as a Customer Service Associate for The Home Depot. Here, I deliver exceptional support to retail customers across various communication channels, maintaining an impressive KPI rating above 90%. My proficiency in CRM tools and Microsoft Office Suite enables me to manage support workflows and administrative tasks effectively. I take pride in training and mentoring junior associates, sharing best practices to enhance team performance.

Experience

Work history, roles, and key accomplishments

NE

Customer Service Associate (Retail-The Home Depot)

Nearsol

Jan 2024 - Jan 2025 (1 year)

Delivered exceptional support for retail customers through phone, email, and chat channels. Maintained above 90% KPI rating consistently. Processed orders, handled returns and delivery concerns professionally.

Education

Degrees, certifications, and relevant coursework

Cagayan State University logoCU

Cagayan State University

Bachelor of Science, Civil Engineering

Studied Civil Engineering at Cagayan State University. Focused on foundational engineering principles and practices.

Tech stack

Software and tools used professionally

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Vergil User - Customer Service Associate (Retail-The Home Depot) - Nearsol | Himalayas