Vergil User

With over three years of experience in customer service, I have honed my skills in technical support and retail account management. My journey began at Foundever (formerly Sitel), where I excelled as a Tier 2 Customer Service Associate. I handled escalated support tickets, ensuring timely resolutions for complex issues through effective email and chat communication. My ability to collaborate with internal teams allowed me to troubleshoot product and service issues efficiently, leading to high levels of client satisfaction.

Currently, I am furthering my career at Nearsol as a Customer Service Associate for The Home Depot. Here, I deliver exceptional support to retail customers across various communication channels, maintaining an impressive KPI rating above 90%. My proficiency in CRM tools and Microsoft Office Suite enables me to manage support workflows and administrative tasks effectively. I take pride in training and mentoring junior associates, sharing best practices to enhance team performance.