Verene Onu
@vereneonu
Customer Care Representative skilled in inbound support, complaints resolution, and retail transactions.
NigeriaWhat I'm looking for
I’m a Customer Care Representative with 1 year of experience providing support in a fast-paced retail environment. I’m known for clear communication, empathy, and staying calm while resolving customer issues.
On a daily basis, I responded to customer calls and walk-ins, answering questions about products, prices, and store policies. I handled complaints, returns, and exchanges professionally, and noted down customer details and issues to support follow-ups and prevent repeat problems.
I also processed sales transactions and supported daily store operations, explaining options in a way customers could understand and feel heard. I work well independently to meet daily service targets while maintaining a positive shopping experience through strong attention to detail and organization.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
PL Agency
Jan 2023 - Jan 2024 (1 year)
Responded to customer calls and walk-ins, explaining product and store policies while maintaining a positive shopping experience. Handled complaints, returns, and exchanges, processed sales transactions, and documented customer issues for follow-ups.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Science, Health Sciences
Pursuing a B.Sc. in Health Sciences at University of the People (in progress).
Iganmode Grammar School
Senior Secondary Certificate (WAEC), Secondary Education
Completed the Senior Secondary Certificate (WAEC) in 2022.
Availability
Location
NigeriaAuthorized to work in
Job categories
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