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Paul Wanjohi

@paulwanjohi

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Dedicated caseworker with expertise in refugee processing and data management.

Kenya

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What I'm looking for

I am looking for a role that values integrity and offers opportunities for professional growth while allowing me to leverage my skills in case processing and customer service.

I am a highly dedicated Team Leader and results-driven Caseworker with extensive experience in refugee case processing, customer service, and data management. My proven expertise lies in collaborating with USRAP partners, conducting case reviews, quality checks, and ensuring compliance with USCIS adjudication standards. I excel at managing multiple projects in both office and field environments, maintaining accurate case records, and streamlining resettlement logistics.

With a Bachelor of Commerce (Finance Option) from Kenya College of Accountancy University, I have undergone specialized training in Refugee Case Processing, Data Management, and Customer Service Excellence. I am passionate about delivering efficient, high-quality services while upholding integrity and professionalism. My strong background in customer relations has consistently enhanced client satisfaction and retention, making me a valuable asset in any organization.

Experience

Work history, roles, and key accomplishments

Current

Caseworker

Current

Church World Service (CWS) – RSC

Oct 2021 - Present (3 years 9 months)

Collaborated with USRAP partners to ensure smooth execution of field missions and refugee case processing. Managed multiple projects across office and field settings, serving as a key point of contact for case coordination.

Refugee Case Processing Project Coordination USCIS Adjudication START System

Case Processing Assistant

Church World Service (CWS) – RSC

Aug 2018 - Oct 2021 (3 years 2 months)

Processed refugee cases while ensuring adherence to RSC standard operating procedures. Maintained accurate case records in WRAPS, both digitally and physically, for seamless processing.

Refugee Case Processing Quality Assurance

Customer Care Supervisor

Oxygen 8

Mar 2015 - Aug 2018 (3 years 5 months)

Supervised and supported a team of customer care representatives to ensure high-quality service delivery and customer satisfaction. Monitored individual and team KPIs, provided regular feedback, and implemented improvement plans to boost productivity and service standards.

Customer Service Team Leadership KPIs Training CRM Platforms Customer Engagement Problem Solving

Education

Degrees, certifications, and relevant coursework

Kenya College of Accountancy University

Bachelor of Commerce, Finance

Studied Finance Option, gaining a strong foundation in financial principles and practices. Acquired skills in financial analysis, accounting, and economic theories relevant to business operations.

Queen of Apostles Seminary School

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, focusing on a broad curriculum to prepare for higher education. Developed foundational knowledge across various subjects.

Dayspring Junior Academy

Kenya Certificate of Primary Education, General Studies

Completed primary education, establishing fundamental literacy and numeracy skills. Engaged in a foundational curriculum to build basic academic competencies.