Vera Nwaugo
@veranwaugo
I convert customers through onboarding, verification support, and responsive customer service.
NigeriaWhat I'm looking for
At Microvest, I converted unverified users into verified customers through onboarding and savings-plan adoption, contributing to 45% of company revenue within a three-month period.
I support customers across chat, email, and phone, resolving account, savings-plan, and verification inquiries with clear guidance. I document interactions, follow up to improve engagement and retention, and escalate complex issues when needed.
Earlier, at DFN Druckfarben Nigeria Limited, I maintained quality records, updated reports, conducted inspections, and worked with production teams to maintain product standards. I'm open to remote, hybrid, and on-site customer support opportunities focused on excellent customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Microvest
Sep 2025 - Feb 2026 (5 months)
Converted unverified users into verified customers, contributing to 45% of company revenue within a 3-month period through customer onboarding and savings plan adoption. Responded to customer inquiries and conducted follow-ups to improve engagement and retention.
Quality Control Inspector
DFN Druckfarben Nigeria Limited
May 2023 - Nov 2023 (6 months)
Maintained accurate quality records and updated reports, ensuring proper documentation and compliance. Conducted inspections and testing processes while following strict procedures and safety standards.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Owerri
Bachelor of Engineering, Polymer and Textile Engineering
Bachelor of Engineering in Polymer and Textile Engineering, completed in 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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