Vera Fierce
@verafierce
Customer-focused technical program manager driving AI, robotics, and automation solutions to deliver measurable operational impact.
United StatesWhat I'm looking for
I am a customer-focused Program & Project Manager with 10+ years of global leadership experience and 5+ years in U.S.-based technical program management across AI, robotics, manufacturing, and automation. I specialize in aligning business objectives with operational execution to deliver digital transformation and measurable growth.
I have led customer-facing AI/ML and industrial automation projects, improving model accuracy, reducing latency, and building ROI cases that secured enterprise commitments. At RIOS and John Deere I drove cloud and edge integrations, launched Voice of the Customer programs, and established KPI reporting structures that automated reporting and improved stakeholder visibility.
My background includes managing portfolios, driving customer success for SaaS and recurring revenue products, and delivering complex deployments involving hardware, software, and PLC/industrial control integrations. I collaborate closely with engineering, C-suite, and operations to translate technical capabilities into customer-centric solutions and to shape product roadmaps.
I bring a data-driven, cross-functional approach to program delivery, emphasizing change management, operational excellence, and scalable implementations. I seek to partner with organizations that value measurable outcomes, customer value creation, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Sr. Technical Project Manager
RIOS Intelligent Machines
Mar 2025 - Sep 2025 (6 months)
Led customer-facing AI/ML projects in manufacturing, delivering cloud and edge computer vision and predictive analytics that enabled a customer ROI case projecting $4M+ annual savings and improved model accuracy by 30%+.
Managed a portfolio of 50+ customers for SaaS products, generating $2.8M+ in recurring revenue, achieving 92% retention, and scaling AI analytics to support 600% U.S. market growth.
Customer Success Project Manager
Vecna Robotics
Feb 2022 - Oct 2022 (8 months)
Built strategic partnerships with Fortune 500 customers to drive AMR/AGV adoption, achieving a 90% contract renewal rate and securing expansions across 3M+ sq. ft. facilities.
RUResearch Project Manager
Rutgers University
Mar 2018 - Feb 2020 (1 year 11 months)
Managed relationships with 83 Pre-K sites to coordinate data collection and program evaluations, delivering KPI-driven reports and improving training effectiveness by 20%.
Training and Development Manager
National Russian League of Instructors
Dec 2010 - Feb 2017 (6 years 2 months)
Designed and executed nationwide training and certification programs across 15+ sites, standardizing processes and increasing operational efficiency and workforce readiness.
Senior Operations Manager
Smart Snow
Nov 2013 - Apr 2015 (1 year 5 months)
Directed operations for a top-five national resort, leading 80+ staff, driving 60% YoY revenue growth and scaling workforce output by 58% to meet demand.
Education
Degrees, certifications, and relevant coursework
BUBoston University
Master of Science, Project Management
Completed a Master of Science in Project Management emphasizing program and project management methodologies and tools.
South Ural State University
Master's Degree, Psychology
2008 - 2012
Completed graduate studies in psychology culminating in a Master's degree following a prior Bachelor's in Psychology.
South Ural State University
Bachelor’s Degree, Psychology
Completed a Bachelor’s degree in Psychology focusing on foundational psychological theory and research methods.
Availability
Location
United StatesAuthorized to work in
Job categories
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