At Sitel India Pvt. Ltd., I provided customer support for the Equifax process, helping US consumers with credit report inquiries, account updates, credit monitoring, and dispute resolution.
I used Salesforce CRM and Oracle tools to manage support tickets and escalations, while following data privacy, security, and financial confidentiality standards. I consistently achieved high CSAT and FCR rates.
At SEO Birds Pvt. Ltd., I managed client inquiries by email and chat, coordinated with technical and execution teams, and maintained records of client interactions and resolutions.
