Thalapathy Vijay

TV

Open to opportunities

Thalapathy Vijay

@thalapathyvijay

I resolve credit card, airline, and network support queries across voice, chat, and email.

What I'm looking for

I'm looking to contribute in a reputed, challenging, and creative environment where I can strengthen my customer support skills, learn new advancements, and help achieve high organizational standards and goals.

I've supported customers at OneCard FPL Technologies on credit card queries, including interest, billing statements, transactions, KYC verification, calls, and resolution emails. I focus on clear communication, healthy client relationships, and high-quality customer experiences within defined processes and TATs.

Previously at Wipro, I resolved network issues for Telstra engineers through voice and chat using tools including Siebel, OR Side, and CSS. I also supported Delta Airlines back-end, data queue, and chat operations, maintained airline service standards, and provided real-time feedback to junior agents.

Experience

Work history, roles, and key accomplishments

OT

Senior Associate

OneCard FPL Technologies

May 2022 - Dec 2023 (1 year 7 months)

Provided customer support for credit card queries, including interest, billing, and transactions, via calls and emails. Handled KYC verifications.

Customer Support Credit Card Operations KYC Email Communication Call Handling

WI

Senior Associate

Mar 2020 - Nov 2020 (8 months)

Provided technical support to engineers via voice and chat for network issues. Utilized tools such as Siebel, OR Side, and CSS.

Technical Support Voice support Chat CSS

Education

Degrees, certifications, and relevant coursework

IS

Indira College of Commerce Science

Master of Commerce, Commerce

2017 - 2019

Grade: 73.60%

Pursued Master of Commerce with a focus on commerce and management studies.

IS

Indira College of Commerce Science

Bachelor of Commerce, Commerce

2014 - 2017

Grade: 60.25%

Completed Bachelor of Commerce with a focus on commerce and management studies.

AS

Arya Vidya Mandir Higher School

Higher Secondary Certificate, Science

2013 - 2014

Grade: 59.08%

Completed higher secondary education in the science stream.

AS

Alphonsa High School

Secondary School Certificate, General

2011 - 2012

Grade: 45.60%

Completed secondary education.

Tech stack

Software and tools used professionally

Tally

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