Open to opportunities

VENKATESWARA PRASAD

@venkateswaraprasad

Message

Customer care and operations leader with 21+ years delivering email, chat support excellence.

Zimbabwe

Message

What I'm looking for

I’m looking for customer care and non-voice support roles (email/chat) where I can combine 21+ years of operations and relationship management with process-driven issue resolution, strong documentation, and AI tools to improve customer satisfaction and retention.

I’m a customer-focused, results-oriented professional with more than 21 years of experience across administration, operations, and customer relationship management. I deliver exceptional customer experiences through effective communication, prompt issue resolution, and process-driven support across phone, email, and chat.

In leadership roles like Vice Principal and Principal, I managed day-to-day operations, coordinated cross-functional teams, maintained accurate records, prepared reports, and handled stakeholder communication and conflict resolution. I also work as a freelancer in non-voice customer care—email and chat support, tele sales—and I prepare tailored presentations and websites while applying AI tools (CHATGPT, CLAUDE, GEMINI) and completing HubSpot digital marketing fundamentals.

Experience

Work history, roles, and key accomplishments

Vice Principal

Sri Chaitanya Educational Institutions

Jan 2010 - Jan 2016 (6 years)

Managed daily administrative and operational activities, addressing student and parent concerns with professionalism and empathy. Coordinated with multiple departments, maintained records, prepared operational reports, and ensured policy compliance.

Administrative Operations Customer Relationship Management Conflict Resolution Process Coordination Staff Development Policy Compliance Microsoft Word Excel PowerPoint

IIT Foundation Faculty

Ravindra Bharathi School

Jan 2009 - Jan 2010 (1 year)

Delivered high-quality academic instruction and guided students through structured learning plans. Maintained performance records, communicated progress, and collaborated with colleagues to improve educational outcomes.

Academic Instruction Student Mentoring Progress Communication Documentation Teamwork

IIT Foundation Faculty

Bhashyam Public School

Jan 2007 - Jan 2009 (2 years)

Conducted classroom instruction and academic mentoring while supporting student development through effective communication. Coordinated academic documentation and assessment activities.

Classroom Instruction Academic Mentoring Communication Skills Student Support Assessment Coordination

Principal

Sri Swamy Vivekananda Public School

Jan 1995 - Jan 2006 (11 years)

Directed school administration and daily operations, including staff recruitment, supervision, and performance management. Handled stakeholder communication and conflict resolution, developed operational procedures to improve efficiency, and built positive relationships with students, parents, and faculty.

School Administration Staff Recruitment Conflict Resolution Process Improvement Leadership Teamwork