Harshit Kishnani

As a Consulting Engineer – Technical Leader at Cisco India Managed Services, I have worked across enterprise managed-services environments, supporting global customers in areas such as service delivery, incident management, problem management, data centre operations, NOC operations, infrastructure stability, virtualization support, and customer-facing technical leadership.
My role has involved man

Operations Lead at Cisco

Operations Lead at Cisco.

Operations Lead at Cisco

Growth Path: Service Delivery Management, Major Incident Management, Problem Management & Root Cause Analysis (RCA), IT Service Management (ITSM), SLA & KPI Governance, Escalation Management, Critical Incident Resolution (P1/P2), NOC Operations Leadership, Operational Governance & Service Assurance, Continuous Service Improvement (CSI), Stakeholder & Client Management, Team Leadership & Cross-Func

As part of EUC team, I'm responsible for handling and guiding changes in existing VDI environment.
Suggesting changes in design/upgrade of VDI solutions.
Act as senior point of escalation for VDI issues.

Worked as a Level 2 Engineer supporting VDI implementations, incident resolution, virtualization support, and customer-facing technical troubleshooting across Citrix XenDesktop and XenServer environments.

Key Contributions
-> Delivered 30+ XenDesktop and XenServer VDI implementations across client environments with zero missed SLA targets.
-> Resolved 200+ VDI incidents over two years while maint

Delivered 30+ enterprise VDI implementations while maintaining zero missed SLA commitments. Resolved 200+ complex VDI incidents and achieved a personal customer satisfaction rating of 4.7/5. Reduced recurring XenServer-related incidents by 35% through development of a centralized known-error knowledge repository.

Managed enterprise Active Directory incident queues for a 10,000+ user environment, supporting directory services, incident resolution, SLA adherence, and infrastructure stability.
Key Contributions
Managed Active Directory incident queues for a 10,000+ user enterprise environment.
Ensured 95% of incidents were closed within defined SLA timelines.
Reduced Active Directory replication failure incid

Managed Active Directory operations for a 10,000+ user enterprise environment, achieving 95% SLA compliance. Reduced replication-related incidents by 40% through identification and resolution of enterprise-wide configuration issues.

Performing Authoritative and Non-Authoritative restore of a System State to a Windows 2000/ 2003/ 2008 based domain Cont roller / Disaster recovery
Creating&managing User Profiles,Managing Resources using Active Director y,Folder Redirect ion
Deployment and Maintenance of Local,Terminal Service Roaming Profiles& Roaming Profiles
Troubleshooting Account Lockout s issue.

Performed system state restores, managed user profiles and Active Directory resources, and troubleshot account lockout issues.

Bachelor of Technology

Bachelor of Technology in Electronics & Telecommunication.