Velma cheruiyot

I’m a detail-oriented professional with experience in remote client intake, customer support, and administrative operations. I conduct structured intake calls to qualify cases and guide clients through sensitive, stressful situations with empathy and accuracy.

In my Remote Intake Support Trainee role, I managed lead and client information using GoHighLevel CRM, coordinated scheduling and follow-ups via phone and SMS, and supported document collection using e-signature workflows through DocuSign. I’m comfortable working from defined scripts while still keeping communication clear and client-centered.

Before that, I built a strong foundation through procurement and supply chain administration, including supply chain and procurement office support, record management, inventory and office supply tracking, and organized filing systems. I bring strong communication, organization, and problem-solving to fast-paced support environments.