Vea Armenio

I am an experienced BPO professional with five years supporting customers, providing technical support for Samsung devices, and driving sales through informed upselling and service education.

At Foundever, I handled hotel and event reservations, managed accurate confirmations, and maintained CRM records while performing administrative duties using Microsoft Office and Google Workspace.

At Concentrix I delivered technical and sales support via phone, chat, and email, troubleshooting issues with Sprinklr, GCIC, and remote support tools, and coordinating customer follow-ups and scheduling.

I bring strong communication, organization, multitasking, and problem-solving skills, and I am ready to apply my BPO expertise in a Virtual Assistant role to improve customer experiences and operational efficiency.