Vijaykumar Dayama
@vdayama
I lead client management teams, GTM launches, operational improvement, and risk-focused service delivery.
IndiaWhat I'm looking for
At Tech Mahindra, I lead client management and service delivery as a Subject Matter Expert, representing Motorola at VodafoneThree.
I've helped launch Honor UK and increased market share from 0.53% to 7.00% through Go-To-Market strategies developed with cross-functional teams.
I improve client engagement through CRM management, operational strategy, process improvement, risk assessment, and security measures that safeguard client data. I also train and mentor team members to strengthen productivity and professional growth.
Earlier at SITEL India, I provided Dell on-call technical support, resolving hardware and software issues while maintaining customer satisfaction. I bring 17+ years of client management, team leadership, technical support, cybersecurity, project management, and AI integration experience.
Experience
Work history, roles, and key accomplishments
Led a high-performing Client Management team and spearheaded the launch of Honor UK, increasing market share from 0.53% to 7.00%. Devised and executed Go-To-Market strategies, conducted risk assessments, and managed CRM systems.
Technician, Dell On-Call Process
SITEL India Pvt Ltd
Jan 2007 - Dec 2009 (2 years 11 months)
Delivered technical support and troubleshooting for Dell products, providing on-call assistance for hardware and software issues. Maintained customer satisfaction through excellent service and technical expertise.
Education
Degrees, certifications, and relevant coursework
Mumbai University
Bachelor of Commerce, Accounting
Earned a Bachelor of Commerce with a focus on Accounting.
Academy of Europe Open University
Master of Business Administration, Business Administration
Pursued an MBA in Business Administration.
SHBHS
High School Certificate, General Studies
Completed High School Certificate (HSC).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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