At CDK Global, I manage dealership software implementation activities from project initiation through deployment, go-live, stabilization, and customer adoption. I guide onboarding, workflow validation, and UAT, and create SOPs and implementation documentation to support consistent delivery.
I also deliver Process Knowledge Transfer sessions and have trained and onboarded 10+ implementation specialists. Previously, at Risesharp Technologies, I handled customer support requests, achieved a 95% First Contact Resolution rate, and created training and troubleshooting materials.
