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@ranajitjana1
Customer Success & SaaS Implementation consultant driving product adoption.
IndiaI am a Customer Success and SaaS Implementation consultant with 3+ years' experience helping B2B clients adopt CRM, FSM, DMS, and SFA products across India, the US and the Middle East. I specialize in onboarding, ticket-based issue resolution, and user training, and have driven product adoption rates by 30%.
At IndusNet Technologies I implemented SaaS solutions for 10+ enterprise clients, resolved 500+ support tickets monthly with 95% SLA compliance, and supported clients across global timezones. I collaborate closely with development and QA teams to resolve escalations and improve processes.
I bring strong documentation and analytical skills—FRD/BRD/SRS, basic SQL, and advanced Excel—and a customer-focused approach to retention and support. I seek roles where I can scale client success programs and improve operational SLAs for enterprise SaaS deployments.
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Work history, roles, and key accomplishments
IndusNet Technologies Ltd.
Jul 2023 - Present (2 years 4 months)
Implemented SaaS solutions for 10+ enterprise clients across India, the US, and the Middle East, conducted onboarding and training to improve adoption by 30%, and resolved 500+ monthly support tickets with 95% SLA compliance.
Max Mobility Pvt. Ltd.
Mar 2022 - May 2023 (1 year 2 months)
Delivered onboarding, training, and documentation support for DMS and SFA products, coordinated with technical teams for requirement gathering and process improvements, and supported enterprise clients to aid retention.
Shubhankari Technical Institutes Pvt. Ltd.
Jan 2019 - Aug 2019 (7 months)
Conducted technical labs, troubleshooting sessions, and student training to support learners in system fundamentals and practical applications.
Degrees, certifications, and relevant coursework
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