Open to opportunities

Naved Raja

@navedraja

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Dedicated professional with experience in client management and customer service.

India

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What I'm looking for

I am looking for a remote role that allows me to leverage my analytical skills in AI evaluation and contribute to innovative projects.

I am a dedicated and detail-oriented professional with over three years of experience in client management and customer service. My journey has equipped me with a strong ability to assess, compare, and evaluate information with precision. I am fluent in Hindi, English, and Urdu, which enhances my capability in multilingual communication and allows me to connect with diverse clients effectively.

Currently, I am seeking to transition into the AI and data evaluation domain, aiming for a remote opportunity as an AI Evaluator or Prompt Tester. I am actively learning AI prompt evaluation and search quality assessment for language models, and I am eager to contribute my analytical thinking and quality assessment skills to improve these technologies.

Experience

Work history, roles, and key accomplishments

Key Account Manager

Bizcrum Infotech

Jan 2022 - Present (3 years 6 months)

Managed high-value B2B clients and provided strategic account support. Implemented client engagement techniques and coordinated internal escalations. Conducted usage analytics to improve client satisfaction and retention.

Client Engagement Escalation Management

Operations & Customer Escalation Executive

Bizcrum Infotech

Jan 2020 - Present (5 years 6 months)

Addressed escalated concerns from end users with professionalism and speed. Contributed to service quality metrics and escalated complex cases to operations heads. Helped identify process inefficiencies and suggested improvements.

Customer Escalation Quality Process Improvement Customer Service

Sales Officer (B2B Division)

Reliance AJIO

Jan 2019 - Present (6 years 6 months)

Supported the onboarding of retail clients on the AJIO B2B platform. Handled queries regarding order placement, returns, and product availability. Maintained post-sale client relations and platform support.

B2B Sales Onboarding Query Resolution Order Management Client Relations

Education

Degrees, certifications, and relevant coursework

Unknown

Diploma, Interior Designing

Completed a diploma program focused on interior design, with specialized training in 3ds Max and Revit Architecture. Gained practical skills in design software and architectural visualization.