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Varun Sathyanarayana

@varunsathyanarayana

Director of CX Business Intelligence & Data Analytics at Ping Identity, improving renewal forecast accuracy to 95% and flagging $70M in at-risk ARR.

India

Message

At Ping Identity, I direct the CX Business Intelligence & Data Analytics team, partnering with Customer Success leadership on renewal forecasting, QBRs, and predictive analytics for a $400M renewals portfolio. Custom churn and renewal models raised forecast accuracy from 80% to 95%, while early-warning signals flagged $70M of at-risk ARR and supported interventions that saved $20M.

Previously, I led global operations for VMware Consulting across a 100+ member organization, supporting growth from $400M to $1.3B. I also shaped the analytics function’s KPI frameworks, bringing insights on pipeline, bookings, margins, utilization, and revenue realization into leadership decisions.

Experience

Work history, roles, and key accomplishments

Current

Director, CX Business Intelligence & Data Analytics

Current

Ping Identity Corp.

Jun 2025 - Present (1 year 4 months)

Led a BI and data analytics team, partnering with C-level leadership on renewal forecasting, predictive analytics, and revenue metrics for a $400M renewals portfolio. Raised forecast accuracy from 80% to 95% and reduced churn by 5-10% through custom models and automated early-warning signals.

BIツール Data Analysis Predictive Analytics Renewal Planning Churn Analysis Customer 360 Platform Health Scores Data Governance Databricks MySQL EC2 Tableau KPI Dashboards Account Segmentation Pricing Strategy Resource Tracking

Director, Professional Services Operations

VMware Inc.

Aug 2018 - Oct 2024 (6 years 2 months)

Led global operations for VMware Consulting, managing a 100+ member organization and supporting growth from $400M to $1.3B. Owned deal desk, resourcing, and analytics, and drove business transformation and M&A integration.

Operations Management Annual Operating Plan (AOP) Budgets Budgeting Deal Desk Contract Development Pricing Resourcing Capacity Planning Utilization Customer Success Operations KPI Frameworks Dashboarding Business Transformation Change Management M&A Integration

Senior Manager, Field Sales Services

VMware Inc.

May 2011 - Jul 2018 (7 years 2 months)

Led proposal development, SOWs, pricing strategy, and value propositions. Built sales enablement assets that increased global win rates and maintained 0% attrition for 4 years across a 40-member team.

Proposal Development SOW Pricing Strategy Value Proposition Sales Enablement ROI Modeling Competitor Benchmarking Team Leadership