Looking for a job

Varsha Rao

@varsharao

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Support Team lead with 9 years of experience, currently working in TCS

India

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What I'm looking for

I am looking for a challenging role that allows me to leverage my expertise in customer support and team management while contributing to organizational growth.

Experienced client services professional with 9 years of success in delivering exceptional customer experiences. Skilled in building strong client relationships through effective communication, problem-solving, and a client-centric approach. Proven track record in managing a team of 15 members. Seeking a challenging role to apply my expertise and contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Team Lead

Current

Tata Consultancy Services

Sep 2015 - Present (9 years 9 months)

Experienced Customer Support Team Lead with over 9 years in client services, managing teams and ensuring exceptional customer experiences. Proven track record in problem-solving, client communication, and operational efficiency. Skilled in leading teams to achieve high service uptime and client satisfaction.

Client Communication Team Management ServiceNow Problem Solving MS Office Tableau Process Improvement Analytical Skills Time Management

Education

Degrees, certifications, and relevant coursework

RGPV University

Bachelor of Engineering, Electronics & Communication Engineering

2011 - 2015

Completed a Bachelor of Engineering in Electronics & Communication Engineering, focusing on the principles of electronics, communication systems, and circuit design.