Justin User

Led the technical project management and execution of software development projects, overseeing cross-functional teams and ensuring clear communication. Spearheaded cloud infrastructure setup and management, ensuring optimal performance, security, and scalability using Azure DevOps and Google Cloud. Served as Scrum Master, facilitating Agile development methodologies, sprint planning, and team col

Analyzed business processes and systems to identify areas for improvement and develop effective solutions. Collaborated with stakeholders to gather requirements and translate them into technical specifications, ensuring alignment with business objectives.

Demonstrated proficiency in data analysis, consistently delivering accurate insights and strategic recommendations. Utilized various languages including SQL, PHP, VBA, HTML, CSS, JS, and experienced in relational database tools, MongoDB, Azure, Workbench PgAdmin for efficient data management and analysis.

Cultivated exceptional customer relationships by selling high-value products and effectively addressing concerns and rebuttals to ensure satisfaction. Enhanced the customer shopping experience by meticulously executing visual merchandising strategies. Maintained accurate inventory records and generated sales reports, providing crucial data for business operations.

Efficiently managed Point of Sale (POS) systems to accurately process a high volume of customer transactions. Addressed diverse customer questions and provided comprehensive product information, ensuring a positive shopping experience. Resolved diverse customer inquiries and complaints promptly and empathetically, consistently achieving high levels of satisfaction and fostering repeat business.

Completed a certification in Advanced Database Administration, focusing on advanced concepts and practices in database management.

Achieved expert certification in ClickUp, demonstrating proficiency in project management and collaboration tools.

Obtained a certification in Database Engineering through Coursera. Covered principles and practices of database design and implementation.

Completed a certification in the Foundations of Project Management via Coursera. Learned core project management methodologies and tools.

Graduated from a program in XR Development and C# Coding at Circuit Stream. Gained expertise in extended reality technologies and programming.

Completed a certification in XR Development at XR Terra. Focused on the principles and applications of extended reality.

Earned a certification in Continuous Development and DevOps from the University of Virginia Darden School of Business. Focused on modern software development and deployment practices.

Graduated from a program in UX/UI Design at the University of Toronto. Acquired skills in user experience and user interface design principles.

Earned a Bachelor of Arts degree in Political Science from the University of Toronto. Studied political systems, theories, and international relations.

Graduated with an Associate of Arts degree in Liberal Arts from Seneca College. Developed a broad understanding across various humanities and social science disciplines.