Open to opportunities

Shailza Sharma

@shailzasharma

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Aspiring project manager with expertise in agile methodologies and team leadership.

Canada

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What I'm looking for

I am looking for a dynamic role in project management where I can leverage my skills in agile methodologies and team collaboration to drive successful project outcomes and contribute to organizational growth.

I am a dedicated project management professional with a strong foundation in Agile methodologies and a passion for delivering successful projects. My certifications as a Certified Associate in Project Management (CAPM) and Certified Scrum Master (CSM) reflect my commitment to continuous learning and excellence in project execution. I have successfully managed projects in various sectors, including construction and international business development, where I utilized my skills in stakeholder management, risk assessment, and performance tracking to achieve significant results.

In my recent role at Hudson's Bay, I led initiatives that improved customer satisfaction by 17% and increased quarterly sales targets by 11%. My experience in developing comprehensive project documentation, including work breakdown structures and risk registers, has equipped me with the tools to navigate complex project landscapes effectively. I thrive in collaborative environments and enjoy leading cross-functional teams to drive project success and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Hudson's Bay

Oct 2023 - Present (1 year 8 months)

Led daily sales performance analysis and KPI tracking, enhancing customer engagement and streamlining service workflows to achieve a 17% increase in customer satisfaction. Optimized Hudson’s Bay Credit campaigns, resulting in an 11% increase in quarterly targets, and developed adaptive resolution strategies that reduced customer objections by 29%.

Sales Analysis KPI Tracking Customer Engagement Process Optimization Problem Solving Customer Feedback

International Business Development Executive

Cap & Seal Pvt. Ltd.

Aug 2022 - Present (2 years 10 months)

Managed a global project, utilizing Excel and SWOT analysis to identify business opportunities, which increased market share by 18%. Developed and executed market entry strategies using Gantt charts and risk frameworks, generating $200K in new revenue. Coordinated cross-functional teams with Kanban boards to improve collaboration and client retention by 20%.