At CitiusTech, I partner with US healthcare payer clients and cross-functional teams to translate complex healthcare workflows into business requirements, user stories, solution walkthroughs, and platform enhancements. I also lead customized demos and client presentations that support solution adoption.
I've managed provider data and claims operations, resolving 1,500+ denials, rejections, and pends caused by provider-data mismatches. My work combines healthcare data analysis, process improvement, market research, and Generative AI-enabled patient outreach to improve payment, engagement, and operational outcomes.

