Swati Rawat

I’m a results-driven Healthcare Business Analyst with a PharmD and an MBA in Hospital & Healthcare Management, combining clinical understanding with strong analytical and stakeholder management skills. I focus on turning complex, high-volume operational data into clear insights and measurable improvements.

In my current role, I analyze 50–80+ daily complex claim queries using CRM data tools and structured inclusion/exclusion logic, spotting recurring patterns that improve turnaround time (TAT) and resolution outcomes. I also build KPI monitoring frameworks for TAT, case volume, and resolution metrics, and share data-driven reports with senior management for evidence-based decisions across pan-India teams.

Previously as a Management Trainee, I executed structured data analysis on 50+ hospital billing cases in Excel, identifying cost variances and discrepancies and delivering process optimization recommendations. I proposed tariff standardisation and automation strategies that improved claim processing efficiency and accuracy, earning a Pre-Placement Offer (PPO) based on measurable impact.

Before pivoting fully into analytics, I worked in clinical roles as a Clinical Pharmacologist and Clinical Intern/UG Research Analyst, conducting medication reviews and pharmacovigilance KPI tracking while documenting outcomes and safety data. I leverage this background to communicate with clinical and operational stakeholders effectively, and to support requirements gathering, documentation, and evidence-based decision-making.