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Vanja Gredelj

@vanjagredelj

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I resolve enterprise IT issues and deliver bilingual customer support across international environments.

Bosnia and Herzegovina

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What I'm looking for

I'm looking to continue delivering structured IT or customer support in an international environment, using my German and English communication skills, troubleshooting experience, and commitment to accurate, efficient service.

I've provided first-line enterprise IT support at Strabag GmbH for employees across Germany and Austria, resolving Windows, VPN, network, hardware, software, authentication, and mobile-device issues.

I manage Dropbox Business provisioning and recovery, support Microsoft Office and IBM Notes, and remotely configure network printers while maintaining accurate SLA-driven ticket documentation.

My background also includes technical recruitment for Huawei projects, German-language telecommunications support, online English teaching, and bilingual customer support for Vattenfall Germany.

Experience

Work history, roles, and key accomplishments

Online English Tutor

Bibo International

Sep 2015 - Aug 2017 (1 year 11 months)

Delivered engaging one-on-one online English lessons to international students, adapting teaching strategies to diverse learners and fostering a positive learning environment.

Online Teaching English As A Second Language Interpersonal Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

United POP Academy

Certificate, Media Production

2021 - 2023

Completed certificate-based training in video editing, camera operation, and Adobe After Effects, with practical coursework in digital media production and post-production workflows.