Vania Sousa

Provided language, analytic, and technical support for the Utah National Guard Counterdrug Mission Command. Responsible for transcribing and translating court-ready documentation from Spanish to English in support of Law Enforcement Activity (LEA).

Served as Site Security Manager for DEERS/RAPIDS locations and as a scan operator, indexer, and authorized official for IPERMS. Responded to customer inquiries through chat, email, phone, and in person, and briefed soldiers regarding responsibilities, benefits, and schedules.

Assisted in accounting functions, including reconciling bank accounts in both QuickBooks and Xero. Organized and secured intellectual property for storage, and assisted the CFO with daily tasks and meetings.

Managed roadside assistance dispatching, including calling customers to follow up on their requests. Re-dispatched services when necessary to ensure timely assistance.

Answered inquiries about insurance products through phone, email, or text in English and Spanish. Filed documents to establish customer businesses at state and federal levels, and performed data entry and document preparation for tax filing.

Reviewed applications for credit approval while adhering to company compliance standards. Followed up on loans throughout the day and answered customer calls regarding their questions.

Reviewed applications for credit approval while adhering to company compliance. Called customers to request documents for verification and answered incoming calls, and reviewed underwriting reports to determine credit eligibility.

Currently pursuing a Bachelor of Arts in Spanish Language and Literature. This program focuses on developing advanced proficiency in the Spanish language and a deep understanding of Hispanic cultures and literary traditions.